Showing 1 - 2 results of 2 for search 'Knapp, Donna', query time: 0.02s Refine Results
In addition to media from the THWS, media from other Bavarian libraries are also displayed.
These are marked with the "Interlibrary loan" label and can be ordered by clicking on them.
  1. 1
    The ITSm process design guide developing, reengineering, and improving IT service management

    The ITSm process design guide developing, reengineering, and improving IT service management by Knapp, Donna

    Published 2010
    Electronic eBook Interlibrary loan Place Request


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  2. 2
    A guide to customer service skills for the help desk professional

    A guide to customer service skills for the help desk professional by Knapp, Donna

    Published 1999
    Book Interlibrary loan Place Request


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