Quality information and knowledge:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Upper Saddle River, NJ
Prentice Hall
1999
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 209 S. Ill., graph. Darst. |
| ISBN: | 0130101419 |
Internformat
MARC
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| 100 | 1 | |a Huang, Kuan-Tsae |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality information and knowledge |c Kuan-Tsae Huang, Yang W. Lee and Richard Y. Wang |
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 1999 | |
| 300 | |a XIV, 209 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 700 | 1 | |a Lee, Yang W. |e Verfasser |4 aut | |
| 700 | 1 | |a Wang, Yng-Yuh Richard |e Verfasser |0 (DE-588)128757906 |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016855225&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-016855225 | ||
Datensatz im Suchindex
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|---|---|
| adam_text | Table of Contents
Chapter 1
Why Quality Information and Knowledge? 1
Two Propositions 3
Create Knowledge with Quality Information 4
Book Organization 6
Chapter 2
Manage Information as a Product 9
Social and Business Impacts 10
Social Impacts 1®
Business Impacts 11
Customer Service 11
Management Support 12
Bottom Line 12
Fundamental Concepts ^
Information versus Data 3
From Product to Information Manufacturing 13
Information Manufacturing Systems 14
The Information System Development Cycle 15
The Total Data Quality Management (TDQM) Cycle 16
Dimensions of Information Quality 1
The Information Product Manager 7
Managing Information as a Product - The Four Principles 19
Managing Information as a Byproduct Will Not Work 21
What Is Managed? 21
v
vi Table of Contents
How Is It Managed? 22
Why Is It Managed? 23
What Is Success? 24
Who Manages It? 24
Appoint the Information Product Manager 25
The De Facto Information Product Manager 25
Information Product Manager s Responsibilities 26
Establish an Information Quality Program 27
Conclusion 29
Chapter 3
Define Information Quality 33
The Information System Perspective 34
Data Deficiency 36
Design Deficiencies 37
Operation Deficiencies 39
Some Implications of Information Systems Design 41
The Information Consumer Perspective 42
Fitness for Use 43
Dimensions of IQ 43
Define IQ in Organizational Context 44
Method 44
Intrinsic IQ Pattern 48
Problem Analysis and Solutions 49
Accessibility IQ Pattern 50
Contextual IQ Pattern 52
Implications for IS Professionals 54
Conclusion 56
Chapter 4
Measure, Analyze, and Improve IQ 59
Measure IQ 60
Subjective IQ Metrics 61
Table of Contents vii
Dimensional IQ Assessment 61
IQ Knowledge Assessment 62
Objective, Application-Independent Metrics 63
Application-Dependent IQ Metrics 64
Analyze IQ 67
IQ Assessment (IQA) 67
Survey Results Analysis: A Case Study 69
Integrity Analyzer™ 72
Data Integrity 74
Frequency Checks 80
Improve IQ 81
Conclusion 83
Appendix: IQA Survey 85
Chapter 5
Create Organizational Knowledge 91
Organizational Alzheimer s Disease 92
Information and Experience Are Knowledge Sources 93
Information Contains Knowledge 93
Experience Manifests Knowledge 94
What Is Organizational Knowledge? 95
Organizational Knowledge in Three Modes 95
Assess Organizational Knowledge 96
Why Create Organizational Knowledge? 97
How to Create Organizational Knowledge 98
Eyewear Company Revisited 100
Conclusion 102
Appendix: IQK Survey 1°3
Chapter 6
Manage Knowledge as Assets 111
Power of Collective Knowledge 112
What Is Knowledge Management? 113
viii Table of Contents
Why Knowledge Management? 114
How to Manage Knowledge Assets 114
Platform for Knowledge Management 116
Ten Strategies for Knowledge Management 117
1. Establish a Knowledge Management Methodology 117
2. Designate a Pointperson 118
3. Empower Knowledge Workers 118
4. Manage Customer-Centric Knowledge 119
5. Manage Core Competencies 121
6. Foster Collaboration and Innovation 125
7. Learn from Best Practices 127
8. Extend Knowledge Sourcing 127
9. Interconnect Communities of Expertise 128
Competency Networks 129
10. Report the Measured Value of Knowledge Asset 129
Conclusion 130
Chapter 7
Create Customized Solutions 133
Defining Intellectual Capital, Intellectual Asset, and Solution 134
Intellectual Capital 134
Intellectual Asset and Solution 135
Harvesting and Hardening Assets for Reuse 136
Knowledge Asset Reuse Process 136
Intellectual Capital from Project Information 137
Customized Solutions from Customer Knowledge 138
Knowledge Asset Development Process 139
Competency Leader 140
Asset Manager 140
Knowledge Architect 140
Asset Publisher 140
Asset Broker 140
Enterprise Knowledge Structure 141
Table of Contents ix
Requirements for Asset Identification 142
Selection Criteria for Asset Hunting 142
1. Business Value 142
2. Functionality 142
3. Complexity 143
4. Reuseability 143
5. Documentation and Support 143
6. Business and Technology Risk 143
Life Cycle Management 144
Quality of Intellectual Capital 144
Levels of Life Cycle 144
From Data to Knowledge 146
Data and Knowledge Mining 147
Knowledge Cockpit 148
Customer Information 149
Market Information 149
Business Experiences 149
Data Warehouses 149
Network Agents as Knowledge Intermediaries 150
Network Agents in Electronic Commerce 151
Verification Driven Agent 151
Discovery-Driven Agent 152
Text Mining 153
Information Filtering 153
Collaborative Filtering 153
Conclusion 153
Chapter 8
Network Knowledge Infrastructure 157
Corporate Knowledge Infrastructure 158
Knowledge Architecture for the Extended Enterprise 158
Design Requirements 1^0
x Table of Contents
The Internet, Intranets, and Extranets 161
Intranets for Knowledge Sharing and Collaboration 162
ICMAssetWeb 162
Competency Networks 164
Best Practice 164
Navigator 165
Idea Generation and Team Collaboration 165
Issue-Based Structured Collaboration 165
Shared Central Repository 167
Capture Team Dialog and Issue Resolution 167
Managing Team s Knowledge 167
Extranets for Customer Care Management 168
Net Car Dealerships 168
Groupware for Collaboration 169
The Internet and Intranets for Networked Communication 170
Security 171
Conclusion 172
Chapter 9
Prosper in the Digital Economy 175
Knowledge-based Economy 176
Competitive Drivers 177
Innovation °
Responsiveness 178
Productivity 1™
Competency
Competing for Intellectual Influence 180
Helping Customers to Win 180
Empowering Knowledge Workers to Execute 181
Configuring Business Partners to Team 1 1
A Web-based Advisor 182
Table of Contents xi
Transforming the Future of Life 183
Networked Life 183
Knowledge Sharing and Mining 183
Being Virtual rather than Physical 185
Conclusion 185
Information Quality Bibliography 187
Knowledge Management Bibliography 195
Glossary 203
Index 207
|
| adam_txt |
Table of Contents
Chapter 1
Why Quality Information and Knowledge? 1
Two Propositions 3
Create Knowledge with Quality Information 4
Book Organization 6
Chapter 2
Manage Information as a Product 9
Social and Business Impacts 10
Social Impacts 1®
Business Impacts 11
Customer Service 11
Management Support 12
Bottom Line 12
Fundamental Concepts ^
Information versus Data '3
From Product to Information Manufacturing 13
Information Manufacturing Systems 14
The Information System Development Cycle 15
The Total Data Quality Management (TDQM) Cycle 16
Dimensions of Information Quality 1"
The Information Product Manager '7
Managing Information as a Product - The Four Principles 19
Managing Information as a Byproduct Will Not Work 21
What Is Managed? 21
v
vi Table of Contents
How Is It Managed? 22
Why Is It Managed? 23
What Is Success? 24
Who Manages It? 24
Appoint the Information Product Manager 25
The De Facto Information Product Manager 25
Information Product Manager's Responsibilities 26
Establish an Information Quality Program 27
Conclusion 29
Chapter 3
Define Information Quality 33
The Information System Perspective 34
Data Deficiency 36
Design Deficiencies 37
Operation Deficiencies 39
Some Implications of Information Systems Design 41
The Information Consumer Perspective 42
Fitness for Use 43
Dimensions of IQ 43
Define IQ in Organizational Context 44
Method 44
Intrinsic IQ Pattern 48
Problem Analysis and Solutions 49
Accessibility IQ Pattern 50
Contextual IQ Pattern 52
Implications for IS Professionals 54
Conclusion 56
Chapter 4
Measure, Analyze, and Improve IQ 59
Measure IQ 60
Subjective IQ Metrics 61
Table of Contents vii
Dimensional IQ Assessment 61
IQ Knowledge Assessment 62
Objective, Application-Independent Metrics 63
Application-Dependent IQ Metrics 64
Analyze IQ 67
IQ Assessment (IQA) 67
Survey Results Analysis: A Case Study 69
Integrity Analyzer™ 72
Data Integrity 74
Frequency Checks 80
Improve IQ 81
Conclusion 83
Appendix: IQA Survey 85
Chapter 5
Create Organizational Knowledge 91
Organizational Alzheimer's Disease 92
Information and Experience Are Knowledge Sources 93
Information Contains Knowledge 93
Experience Manifests Knowledge 94
What Is Organizational Knowledge? 95
Organizational Knowledge in Three Modes 95
Assess Organizational Knowledge 96
Why Create Organizational Knowledge? 97
How to Create Organizational Knowledge 98
Eyewear Company Revisited 100
Conclusion 102
Appendix: IQK Survey 1°3
Chapter 6
Manage Knowledge as Assets 111
Power of Collective Knowledge 112
What Is Knowledge Management? 113
viii Table of Contents
Why Knowledge Management? 114
How to Manage Knowledge Assets 114
Platform for Knowledge Management 116
Ten Strategies for Knowledge Management 117
1. Establish a Knowledge Management Methodology 117
2. Designate a Pointperson 118
3. Empower Knowledge Workers 118
4. Manage Customer-Centric Knowledge 119
5. Manage Core Competencies 121
6. Foster Collaboration and Innovation 125
7. Learn from Best Practices 127
8. Extend Knowledge Sourcing 127
9. Interconnect Communities of Expertise 128
Competency Networks 129
10. Report the Measured Value of Knowledge Asset 129
Conclusion 130
Chapter 7
Create Customized Solutions 133
Defining Intellectual Capital, Intellectual Asset, and Solution 134
Intellectual Capital 134
Intellectual Asset and Solution 135
Harvesting and Hardening Assets for Reuse 136
Knowledge Asset Reuse Process 136
Intellectual Capital from Project Information 137
Customized Solutions from Customer Knowledge 138
Knowledge Asset Development Process 139
Competency Leader 140
Asset Manager 140
Knowledge Architect 140
Asset Publisher 140
Asset Broker 140
Enterprise Knowledge Structure 141
Table of Contents ix
Requirements for Asset Identification 142
Selection Criteria for Asset Hunting 142
1. Business Value 142
2. Functionality 142
3. Complexity 143
4. Reuseability 143
5. Documentation and Support 143
6. Business and Technology Risk 143
Life Cycle Management 144
Quality of Intellectual Capital 144
Levels of Life Cycle 144
From Data to Knowledge 146
Data and Knowledge Mining 147
Knowledge Cockpit 148
Customer Information 149
Market Information 149
Business Experiences 149
Data Warehouses 149
Network Agents as Knowledge Intermediaries 150
Network Agents in Electronic Commerce 151
Verification Driven Agent 151
Discovery-Driven Agent 152
Text Mining 153
Information Filtering 153
Collaborative Filtering 153
Conclusion 153
Chapter 8
Network Knowledge Infrastructure 157
Corporate Knowledge Infrastructure 158
Knowledge Architecture for the Extended Enterprise 158
Design Requirements 1^0
x Table of Contents
The Internet, Intranets, and Extranets 161
Intranets for Knowledge Sharing and Collaboration 162
ICMAssetWeb 162
Competency Networks 164
Best Practice 164
Navigator 165
Idea Generation and Team Collaboration 165
Issue-Based Structured Collaboration 165
Shared Central Repository 167
Capture Team Dialog and Issue Resolution 167
Managing Team's Knowledge 167
Extranets for Customer Care Management 168
Net Car Dealerships 168
Groupware for Collaboration 169
The Internet and Intranets for Networked Communication 170
Security 171
Conclusion 172
Chapter 9
Prosper in the Digital Economy 175
Knowledge-based Economy 176
Competitive Drivers 177
Innovation ''°
Responsiveness 178
Productivity 1™
Competency ''"
Competing for Intellectual Influence 180
Helping Customers to Win 180
Empowering Knowledge Workers to Execute 181
Configuring Business Partners to Team 1 1
A Web-based Advisor 182
Table of Contents xi
Transforming the Future of Life 183
Networked Life 183
Knowledge Sharing and Mining 183
Being Virtual rather than Physical 185
Conclusion 185
Information Quality Bibliography 187
Knowledge Management Bibliography 195
Glossary 203
Index 207 |
| any_adam_object | 1 |
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| author | Huang, Kuan-Tsae Lee, Yang W. Wang, Yng-Yuh Richard |
| author_GND | (DE-588)128757906 |
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| discipline | Wirtschaftswissenschaften |
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| title_auth | Quality information and knowledge |
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| title_short | Quality information and knowledge |
| title_sort | quality information and knowledge |
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