Using national standards to improve performance:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Kogan Page
1996
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VI, 121 S. |
| ISBN: | 0749418729 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804142023117111296 |
|---|---|
| adam_text | CONTENTS
Acknowledgements iv
Foreword 1
Introduction 2
Part One: Why use standards and NVQs/SVQs? 6
1 What has happened so far? 7
The nation s performance 7
The importance of people in a successful economy 8
What the government has done and why 9
How organisations have reacted and why 10
What are national standards and how do they work? 11
What are NVQs/SVQs and how do they work? 12
The Smithers Debate 13
Training and qualifications at home and abroad 14
Vocational and academic routes 14
Recommendations 15
2 How can national standards help improve performance? 16
The role of standards 16
Too much subjectivity 16
Too little coherence 17
Recruitment; training and development; performance
management; reward; release and redeployment;
specifying requirements
Using standards to define performance requirements 21
Recommendations 23
3 Why get involved? 24
The benefits of using standards 24
Achieving objectivity 25
Managing change 25
Standards as a burden; experienced employees; a greater
say in decisions over performance; employees
overexpectation; manager suspicion and threat
A changing role for personnel and training functions 27
Changes to training arrangements; limited time; lack of local help,
consequences
Your organisation s culture 29
How far to go 30
Cost considerations 31
Indirect and direct costs
Benefits case study 32
Recommendations 33
Part Two: Embedding standards 35
4 Practical advice on embedding standards 36
What kinds of organisations have a standards culture? 36
iii
USING NATIONAL STANDARDS TO IMPROVE PERFORMANCE
Assessing your current experience 37
Building on your experience 38
The language of performance 38
Where do you get hold of national standards? 39
How do you embed national standards? 40
Embedding standards into recruitment processes 41
Job descriptions; selection requirements, case studies;
simulated exercises; selection interview; preparing for
interview
Embedding standards into training and development 49
Embedding standards in performance management 51
Appraisal processes; Models - performance reviews with
and without standards
Managing people s performance 53
Embedding standards in reward management 55
Release and redeployment 56
Recommendations 57
5 How to import national standards without losing their value 58
The changes you may want to make 59
Qualities you risk losing 60
Contextualising the standards 60
Management Charter Initiative (MCI) standard 61
NHS guidance 62
What will you gain by changing the standards 63
National standard 63
Rewritten standards ¦ 63
To change or not to change? 64
Recommendations 65
Part Three: Embedding the NVQs/SVQs 66
6 The opportunities NVQs/SVQs bring 67
The main players 67
Systems that support candidates 68
Awarding bodies; achieving quality; assessment centre
criteria for management systems, staff resources, assessment,
quality assurance and control, equal opportunities and access
Benefits of meeting the criteria 71
Sharing experiences 71
Networking 72
Working with the external verifier 73
Recommendations 74
7 Getting started 75
Your responsibilities 75
Outside help 75
First steps 76
Support of senior management; support from unions
Understand fully what is required 78
iv
CONTENTS
Establish a group to prepare the submission 78
Identifying staff who can help, candidates, and potential
internal verifiers and assessors; a training plan for internal
verifiers and assessors; linking standards to needs of business
and employees; how to report to senior management;
preliminary visit from external verifier; visit other providers
Recommendations 85
8 Assessing your workforce 86
The first stages of implementation 86
The assessment process 86
Using the assessment process 87
Methods of assessment 90
Observing candidates, using checklists; assessing by diverse evidence
Briefing candidates 92
Recommendations 92
9 Building a portfolio 93
The candidate s responsibility 93
Some basic questions 93
Using portfolios 94
Building an assessment portfolio 95
Different types of evidence, collecting evidence, using witness
testimony
A practical exercise 99
Candidate checklist for generating evidence 100
Recommendations 105
10 Improving the delivery of the NVQ/SVQ 106
A hive of activity 106
The system of verification 107
Organising a monitoring visit 108
What the external verifier is looking for; the monitoring visit;
after the visit
Issuing regular centre reports 111
Health warning 112
Centre s checklist for issuing regular centre reports 112
Recommendations 113
Epilogue: A chance for reflection 114
Ten years of development 114
What has been achieved? 114
The changing role of educators 115
Shaping the standards; teaching and delivering competence
The expansion of training provision 116
What still needs to be achieved? 116
Stability; bureaucracy; marketing; taking the plunge
Suggested further reading 119
V
|
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:25:10Z |
| institution | BVB |
| isbn | 0749418729 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-019656462 |
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| physical | VI, 121 S. |
| publishDate | 1996 |
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| publisher | Kogan Page |
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| spelling | Holyfield, James Verfasser aut Using national standards to improve performance James Holyfield and Karen Moloney London Kogan Page 1996 VI, 121 S. txt rdacontent n rdamedia nc rdacarrier Moloney, Karen Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019656462&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Holyfield, James Moloney, Karen Using national standards to improve performance |
| title | Using national standards to improve performance |
| title_auth | Using national standards to improve performance |
| title_exact_search | Using national standards to improve performance |
| title_full | Using national standards to improve performance James Holyfield and Karen Moloney |
| title_fullStr | Using national standards to improve performance James Holyfield and Karen Moloney |
| title_full_unstemmed | Using national standards to improve performance James Holyfield and Karen Moloney |
| title_short | Using national standards to improve performance |
| title_sort | using national standards to improve performance |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019656462&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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