Showing 1 - 2 results of 2 for search 'Hayes, Bob E. 1963-', query time: 0.02s Refine Results
In addition to media from the THWS, media from other Bavarian libraries are also displayed.
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  1. 1
    Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods

    Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods by Hayes, Bob E. 1963-

    Published 2008
    Electronic eBook Interlibrary loan Place Request


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  2. 2
    Beyond the ultimate question a systematic approach to improve customer loyalty

    Beyond the ultimate question a systematic approach to improve customer loyalty by Hayes, Bob E. 1963-

    Published 2009
    Electronic eBook Interlibrary loan Place Request


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