Corporate security organizational structure, cost of services and staffing benchmark research report von Hayes, Bob E.

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Bring your own device (BYOD) to work trend report von Hayes, Bob E.

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International security programs benchmark report research report von Hayes, Bob E.

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Beyond the ultimate question a systematic approach to improve customer loyalty von Hayes, Bob E.

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Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods von Hayes, Bob E. 1963-

Measuring customer satisfaction survey design, use, and statistical analysis methods von Hayes, Bob E.

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Nine practices of the successful security leader research report von Hayes, Bob E.

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Beyond the ultimate question a systematic approach to improve customer loyalty von Hayes, Bob E. 1963-

Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods von Hayes, Bob E.

Measuring customer satisfaction development and use of questionnaires von Hayes, Bob E.