Scorecard best practices: design, implementation, and evaluation
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley
2008
|
| Subjects: | |
| Online Access: | Table of contents only Publisher description Inhaltsverzeichnis |
| Item Description: | Includes index |
| Physical Description: | XVI, 176 S. Ill., graph. Darst. |
| ISBN: | 9780470129463 |
Staff View
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Record in the Search Index
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| adam_text | Contents
Foreword xi
Charles Horngren s Reflections xiii
Acknowledgments xv
1 Introduction 1
Shaps Study Overview 1
Study Analysis Groups 2
Contents of This Book 3
2 Scorecard Systems Overview 5
What is a Scorecard System? 6
Attributes of Scorecard Systems 6
Reasons for Implementing (Operational versus Strategic) 10
Impetus for a Scorecard System Initiative 12
Benefits of a Scorecard System 13
Best Practice Organization Benefits 15
Achieving Significant Benefits: International Results 16
Use of Scorecard Systems by Demographic Segment, Size, and Industry 18
What s Next? 18
3 Establishing Motivation 19
Background 20
Impetus for Implementation 21
Use of Targets 22
Linking Performance Measures to Compensation and Rewards 24
Aligning Measures and Employees to Organizational Goals 25
Advertising Success 26
Measures Used 26
Software Features Made Available 27
Communicating Appropriate Reasons for Scorecard Implementation 28
Summary 30
4 Enabling a Supportive Organizational Environment 33
Background 34
Have Buy In from Top Level Management 36
Articulate and Communicate the Organizational Strategy 37
Define and Communicate the Reasons for and Benefits of
Implementing a Scorecard System 38
Align Human Capital to the Strategy 39
vii
viii Contents
Have a Strategy Champion to Maintain the Visibility Required
to Be Successful 40
Have Employees That Accept and Use the System 41
Use a Feedback Loop to Understand Progress and Make
Changes Where Required 42
Suitable Automation 43
An Eventual Link to Compensation and Reward Systems 43
Use Consultants Appropriately 44
Provide Adequate Time to Implement and Realize Benefits 44
Have a System That Is Pervasive, but Implemented in Phases 45
Summary 46
5 Design of a Scorecard System I: The Organizing Framework 49
Organizing Framework 50
What Is an Organizing Framework and Why Do We Need One? 51
Popular Frameworks 53
Frameworks Typically Chosen 59
Industry Example 60
Can an Organization Have Multiple Frameworks? 62
Multiple Frameworks or Management Initiatives? 63
Summary 65
6 Design of a Scorecard System II: Other Issues 67
Background 68
Ties between Measures and Organizational Strategy 68
Linking Compensation with Performance 73
A Pervasive Scorecard System 75
Tracking the Right Measures 77
Does Your Costing System Support Your Scorecard System? 81
Self Evaluation Questionnaire 83
Summary 83
7 Implementation Strategies 85
Communicating Scorecard Concepts 86
Selling the Scorecard 87
Organization Levels 88
Approaches to Implementation 89
Impact of Implementation Approach 92
Industry Differences 93
Framework and Levels of Implementation 93
Plans for Future Rollout 94
Updating Scorecards 94
Summary 95
Contents ix
8 Implementation Issues 97
Implementation Time Frame and Deadline 98
Implementation Time Frame and Reason for Scorecard
System Deployment 99
Implementation Time Frame and the Approach 101
Effect of Rationale on Implementation 101
Number of Measures 102
Time to Implement Scorecard Software 103
Use of External Consultants 104
Consultants and Scorecard Automation 107
Organizational Buy In 107
Scorecard and Other Performance/Cost Management Tools 108
Summary 112
9 Scorecard Automation 113
Need for Automation 114
Extent of Data and Report Automation 115
Software Options 118
Software Deployment 120
Reporting Results 121
System Functionality and Features 123
System Flexibility 124
Data Accessibility 125
Summary 125
10 Best Practice Considerations Checklist 127
Best Practice Considerations Checklist 128
Case Studies 131
Suzano Petroquimica 131
First National Bank: Banking Operations 134
City of Boston 137
Hospitality Services Company 141
Fujitsu Services Oy 148
Financial Services Company 151
Entertainment Subscription Company 154
Pfizer 157
Glossary of Terms 165
Index 173
|
| adam_txt |
Contents
Foreword xi
Charles Horngren's Reflections xiii
Acknowledgments xv
1 Introduction 1
Shaps Study Overview 1
Study Analysis Groups 2
Contents of This Book 3
2 Scorecard Systems Overview 5
What is a Scorecard System? 6
Attributes of Scorecard Systems 6
Reasons for Implementing (Operational versus Strategic) 10
Impetus for a Scorecard System Initiative 12
Benefits of a Scorecard System 13
Best Practice Organization Benefits 15
Achieving Significant Benefits: International Results 16
Use of Scorecard Systems by Demographic Segment, Size, and Industry 18
What's Next? 18
3 Establishing Motivation 19
Background 20
Impetus for Implementation 21
Use of Targets 22
Linking Performance Measures to Compensation and Rewards 24
Aligning Measures and Employees to Organizational Goals 25
Advertising Success 26
Measures Used 26
Software Features Made Available 27
Communicating Appropriate Reasons for Scorecard Implementation 28
Summary 30
4 Enabling a Supportive Organizational Environment 33
Background 34
Have Buy In from Top Level Management 36
Articulate and Communicate the Organizational Strategy 37
Define and Communicate the Reasons for and Benefits of
Implementing a Scorecard System 38
Align Human Capital to the Strategy 39
vii
viii Contents
Have a Strategy Champion to Maintain the Visibility Required
to Be Successful 40
Have Employees That Accept and Use the System 41
Use a Feedback Loop to Understand Progress and Make
Changes Where Required 42
Suitable Automation 43
An Eventual Link to Compensation and Reward Systems 43
Use Consultants Appropriately 44
Provide Adequate Time to Implement and Realize Benefits 44
Have a System That Is Pervasive, but Implemented in Phases 45
Summary 46
5 Design of a Scorecard System I: The Organizing Framework 49
Organizing Framework 50
What Is an Organizing Framework and Why Do We Need One? 51
Popular Frameworks 53
Frameworks Typically Chosen 59
Industry Example 60
Can an Organization Have Multiple Frameworks? 62
Multiple Frameworks or Management Initiatives? 63
Summary 65
6 Design of a Scorecard System II: Other Issues 67
Background 68
Ties between Measures and Organizational Strategy 68
Linking Compensation with Performance 73
A Pervasive Scorecard System 75
Tracking the "Right" Measures 77
Does Your Costing System Support Your Scorecard System? 81
Self Evaluation Questionnaire 83
Summary 83
7 Implementation Strategies 85
Communicating Scorecard Concepts 86
Selling the Scorecard 87
Organization Levels 88
Approaches to Implementation 89
Impact of Implementation Approach 92
Industry Differences 93
Framework and Levels of Implementation 93
Plans for Future Rollout 94
Updating Scorecards 94
Summary 95
Contents ix
8 Implementation Issues 97
Implementation Time Frame and Deadline 98
Implementation Time Frame and Reason for Scorecard
System Deployment 99
Implementation Time Frame and the Approach 101
Effect of Rationale on Implementation 101
Number of Measures 102
Time to Implement Scorecard Software 103
Use of External Consultants 104
Consultants and Scorecard Automation 107
Organizational Buy In 107
Scorecard and Other Performance/Cost Management Tools 108
Summary 112
9 Scorecard Automation 113
Need for Automation 114
Extent of Data and Report Automation 115
Software Options 118
Software Deployment 120
Reporting Results 121
System Functionality and Features 123
System Flexibility 124
Data Accessibility 125
Summary 125
10 Best Practice Considerations Checklist 127
Best Practice Considerations Checklist 128
Case Studies 131
Suzano Petroquimica 131
First National Bank: Banking Operations 134
City of Boston 137
Hospitality Services Company 141
Fujitsu Services Oy 148
Financial Services Company 151
Entertainment Subscription Company 154
Pfizer 157
Glossary of Terms 165
Index 173 |
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| spelling | Lawson, Raef A. 1954- Verfasser (DE-588)137560885 aut Scorecard best practices design, implementation, and evaluation Raef A. Lawson ; Toby Hatch ; Denis Desroches Hoboken, NJ Wiley 2008 XVI, 176 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index Strategic planning Strategic planning Case studies Organizational effectiveness Industrial productivity Measurement Organizational effectiveness Evaluation Effizienzmessung (DE-588)4151076-8 gnd rswk-swf Balanced Scorecard (DE-588)4568727-4 gnd rswk-swf Auswertung (DE-588)4126901-9 gnd rswk-swf Strategische Planung (DE-588)4309237-8 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Balanced Scorecard (DE-588)4568727-4 s DE-604 Strategische Planung (DE-588)4309237-8 s Effizienzmessung (DE-588)4151076-8 s Auswertung (DE-588)4126901-9 s 1\p DE-604 Hatch, Toby Verfasser aut Desroches, Denis Verfasser aut http://www.loc.gov/catdir/toc/ecip0718/2007019250.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0741/2007019250-d.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016235279&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Lawson, Raef A. 1954- Hatch, Toby Desroches, Denis Scorecard best practices design, implementation, and evaluation Strategic planning Strategic planning Case studies Organizational effectiveness Industrial productivity Measurement Organizational effectiveness Evaluation Effizienzmessung (DE-588)4151076-8 gnd Balanced Scorecard (DE-588)4568727-4 gnd Auswertung (DE-588)4126901-9 gnd Strategische Planung (DE-588)4309237-8 gnd |
| subject_GND | (DE-588)4151076-8 (DE-588)4568727-4 (DE-588)4126901-9 (DE-588)4309237-8 (DE-588)4522595-3 |
| title | Scorecard best practices design, implementation, and evaluation |
| title_auth | Scorecard best practices design, implementation, and evaluation |
| title_exact_search | Scorecard best practices design, implementation, and evaluation |
| title_exact_search_txtP | Scorecard best practices design, implementation, and evaluation |
| title_full | Scorecard best practices design, implementation, and evaluation Raef A. Lawson ; Toby Hatch ; Denis Desroches |
| title_fullStr | Scorecard best practices design, implementation, and evaluation Raef A. Lawson ; Toby Hatch ; Denis Desroches |
| title_full_unstemmed | Scorecard best practices design, implementation, and evaluation Raef A. Lawson ; Toby Hatch ; Denis Desroches |
| title_short | Scorecard best practices |
| title_sort | scorecard best practices design implementation and evaluation |
| title_sub | design, implementation, and evaluation |
| topic | Strategic planning Strategic planning Case studies Organizational effectiveness Industrial productivity Measurement Organizational effectiveness Evaluation Effizienzmessung (DE-588)4151076-8 gnd Balanced Scorecard (DE-588)4568727-4 gnd Auswertung (DE-588)4126901-9 gnd Strategische Planung (DE-588)4309237-8 gnd |
| topic_facet | Strategic planning Strategic planning Case studies Organizational effectiveness Industrial productivity Measurement Organizational effectiveness Evaluation Effizienzmessung Balanced Scorecard Auswertung Strategische Planung Fallstudiensammlung |
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