Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Aachen
Shaker
2010
|
| Schriftenreihe: | Schriftenreihe Rationalisierung und Humanisierung
99 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 320 S. graph. Darst. |
| ISBN: | 9783832290863 |
Internformat
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Datensatz im Suchindex
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| adam_text | TABLE OF CONTENTS CONTENTS AT A GLANCE TABLE OF CONTENTS V LIST OF
FIGURES X ABBREVIATIONS XII 1 INTRODUCTION 1 1.1 OUTSOURCING OF
LOGISTICS TO 3PL SERVICE PROVIDERS AS A BUSINESS STRATEGY 1 1.2 KEY
BUSINESS CHALLENGES ASSOCIATED WITH OUTSOURCING LOGISTICS TO 3PL 2 1.3
IDENTIFYING RESEARCH GAP FOR THE 3PL DOMAIN 3 1.4 STRUCTURE OF THESIS
WORK 5 2 DEFINITION OF TERMINOLOGY AND RESEARCH SCOPE 7 2.1 SUPPLY CHAIN
AND SUPPLY CHAIN MANAGEMENT 7 2.2 SERVICES 8 2.2.1 DEFINING SERVICES 8
2.2.2 CHARACTERISTICS OF SERVICES 9 2.2.3 SERVICE CLASSIFICATION AND
BUSINESS RELATED SERVICES 10 2.3 THIRD PARTY LOGISTIC SERVICE AS A
BUSINESS RELATED SERVICE 11 2.3.1 TRANSPORTATION AND DISTRIBUTION
SERVICES 14 2.3.2 WAREHOUSING SERVICES 14 2.3.3 VALUE ADDED SERVICES IN
THIRD PARTY LOGISTICS 15 2.3.4 CUSTOMER FOR THIRD PARTY LOGISTICS
SERVICES 16 2.3.5 VALUE IN THIRD PARTY LOGISTIC SERVICES 17 2.4
REFERENCE MODELS 18 2.4.1 CLASSIFICATION OF REFERENCE MODELS 19 2.4.2
CHARACTERIZATION OF REFERENCE MODEL 20 2.5 BUSINESS PROCESS MODELLING 23
2.5.1 PROCESSES (1 S1 BPM ELEMENT) 23 2.5.2 INFORMATION FLOW AS INPUT
AND OUTPUT (2 ND BPM ELEMENT) 24 2.5.3 KEY PERFORMANCE INDICATORS (3
RD BPM ELEMENT) 25 2.5.4 BEST PRACTICES (4* BPM ELEMENT) 25 2.
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1001705491 DIGITALISIERT
DURCH TABLE OF CONTENTS V 3.1.3 GLOBAL SUPPLY CHAIN FORUM FRAMEWORK 29
3.1.4 VALUE CHAIN REFERENCE MODEL 30 3.1.5 LOGISTIC PROCESSES FROM
LOGIBEST / VDI4400 - 3 31 3.2 PROCESS ORIENTED REFERENCE MODELS FOR
SERVICE MANAGEMENT 32 3.2.1 SERVICE DELIVERY REFERENCE MODEL 32 3.2.2
THE SERVICE SUPPLY CHAIN MODEL 33 3.2.3 IZMIR UNIVERSITY OF ECONOMICS -
SUPPLY SERVICE CHAIN MODEL 34 3.3 CONSOLIDATED REVIEW OF PROCESS
REFERENCE MODELS 36 3.4 PERFORMANCE MEASUREMENT SYSTEMS FOR SUPPLY
CHAINS AND SERVICES 39 3.4.1 BALANCED SCORECARD 41 3.4.2 A PERFORMANCE
MEASUREMENT FRAMEWORK FOR MNC S 42 3.4.3 SUPPLY CHAIN SCORECARD FROM THE
SCOR MODEL 43 3.4.4 VALUE CHAIN CARD FROM THE VALUE CHAIN REFERENCE
MODEL 44 3.4.5 VDI STANDARDS ON LOGISTIC PERFORMANCE 45 3.4.6
TRANSCORPORATE LOGISTICS PERFORMANCE FRAMEWORK 47 3.4.7 LOGISTIC SERVICE
PROVIDERS FRAMEWORK 48 3.5 CONSOLIDATED REVIEW OF PERFORMANCE
MEASUREMENT SYSTEMS 49 4 RESEARCH METHODOLOGY FOR THE DEVELOPMENT OF A
MODEL S3 4.1 RESEARCH APPROACHES 53 4.1.1 RETRIEVAL AND ENHANCEMENT OF
EXISTING REFERENCE MODEL 54 4.1.2 NEW DEVELOPMENT OF REFERENCE MODEL 56
4.1.3 SELECTION OF THE RESEARCH METHODOLOGY 56 4.2 ELABORATION OF
SCHUETTE METHOD FOR THE DEVELOPMENT OF REFERENCE MODEL 57 4.2.1 PROBLEM
DEFINITION - PHASE 1 58 4.2.1.1 PROBLEM DEFINITION THROUGH REFERENCE
MODEL CHARACTERISTIC MORPHOLOGY58 4.2.2 CONSTRUCTION OF MODELLING
FRAMEWORK - PHASE 2 59 4.2.2. TABLE OF CONTENTS 4.3 DEPLOYING 3-PHASE
MODEL DEVELOPMENT APPROACH FOR 3PL REFERENCE MODEL 69 4.3.1 REFERENCE
MODEL CHARACTERIZATION-1 S1 PHASE 69 4.3.2 SPECIFICATION OF DEVELOPMENT
FRAMEWORK - 2 ND PHASE 71 4.3.2.1 SELECTION OF RELEVANT REFERENCE MODELS
71 4.3.2.1 SELECTION OF A MODELLING LANGUAGE AND TOOL 74 4.3.3
DEVELOPMENT OF REFERENCE MODEL - 3 RD PHASE 74 4.4 EVALUATION OF QUALITY
OF THE REFERENCE MODEL 76 4.5 CONCLUSION 77 5 DEVELOPMENT OF PROCESS
REFERENCE MODEL FOR 3PL SERVICES 78 5.1 CUSTOMER KEY PROCESSES ON
OUTSOURCING TO 3PL SERVICE PROVIDER 78 5.2 DEVELOPING PROCESS FRAMEWORK
FOR 3PL PROVIDER 80 5.2.1 ADAPTING SERVICE SUPPLY CHAIN FRAMEWORK TO 3PL
DOMAIN 81 5.2.2 DESIGNING PROCESSES FOR 3PL SERVICES 83 5.2.2.1 HIGH
LEVEL PROCESSES FOR 3PL PROVIDER 84 5.2.2.2 INTERACTIONS BETWEEN KEY
PROCESSES OF CUSTOMER AND 3PL PROVIDER 86 5.2.3 ELABORATION OF
ADAPT/BUILD/OPERATE PHASE FOR 3PL SERVICES 87 5.2.3.1 LIFECYCLE APPROACH
OF 3PL MODEL 88 5.2.3.2 PLAN PHASE FOR 3PL SERVICE PROVIDER 88 5.2.3.3
ADAPT PHASE FOR 3PL SERVICE PROVIDER 89 5.2.3.4 BUILD PHASE FOR 3PL
SERVICE PROVIDER 91 5.2.3.5 OPERATE PHASE FOR 3PL SERVICE PROVIDER 93
5.3 CONCLUSIONS 97 6 DEVELOPMENT OF A PERFORMANCE MEASUREMENT SYSTEM FOR
3PL SERVICES 100 6.1 ESSENTIAL CHARACTERISTICS OF A PMS SYSTEM 100 6.
TABLE OF CONTENTS VII 6.4.9 COLLABORATION 116 6.5 CONCLUSIONS 116 7
VALIDATION OF 3PL REFERENCE MODEL THROUGH EXPERT INTERVIEWS 119 7.1
DEVELOPMENT OF THE EXPERT INTERVIEW APPROACH FOR VALIDATIONS 119 7.1.1
SELECTION OF THE 3PL SERVICE PROVIDERS FOR EXPERT INTERVIEW 120 7.1.2
STRUCTURING EXPERT INTERVIEW AND QUESTIONNAIRE 121 7.2 PROFILE OF THE
3PL PROVIDERS PARTICIPATING IN EXPERT INTERVIEWS 123 7.3 FEEDBACK ON THE
PROCESSES WITHIN 3PL REFERENCE MODEL 124 7.3.1 FEEDBACK ON ADAPT PHASE
125 7.3.2 FEEDBACK ON BUILD PHASE 128 7.3.3 FEEDBACK ON OPERATE PHASE
131 7.3.4 FEEDBACK ON SUPPORT PROCESSES 135 7.4 FEEDBACK ON PMS WITHIN
3PL MODEL 138 7.4.1 DEVELOPING ECOLOGICAL KPIS FOR ENVIRONMENTAL
SUSTAINABILITY 138 7.4.2 FEEDBACK ON SERVICE ADAPTED TO CUSTOMER
SATISFACTION (K01) 141 7.4.3 FEEDBACK ON SERVICE BUILD TO CUSTOMER
SATISFACTION (K02) 142 7.4.4 FEEDBACK ON PERFECT ORDER FULFILMENT (K03)
143 7.4.5 FEEDBACK ON SERVICE MANAGEMENT CYCLE TIME (K04) 143 7.4.6
FEEDBACK ON CUSTOMER ORDER CYCLE TIME (K05) 143 7.4.7 FEEDBACK ON
FLEXIBILITY IN ASSETS UTILIZATION (K06) 144 7.4.8 FEEDBACK ON SERVICE
CHAIN COST - ADAPT SERVICES (KA7) 144 7.4.9 FEEDBACK ON SERVICE CHAIN
COST - BUILD SERVICES (KB7) 144 7.4.10 FEEDBACK ON SERVICE CHAIN COST -
OPERATE SERVICES (KO7) 144 7.4.11 FEEDBACK ON SERVICE SALES (K08) 145
7.4.12 FEEDBACK ON EFFICIENCY IN ASSETS UTILIZATION (K09) 145 7.4.13
FEEDBACK ON ROI 2 APPENDIX I. GLOSSARY OF PERFORMANCE METRICS 300 I
TABLE OF CONTENTS 8.1 DEVELOPING A PERFORMANCE MEASUREMENT SYSTEM FOR
CORDES & SIMON GMBH 155 8.1.1 AS-IS BUSINESS SCENARIO COSI 155 8.1.2
KEY BUSINESS CHALLENGES AND GOALS FOR IMPLEMENTING 3PL MODEL 156 8.1.3
DEVELOPMENT OF SERVICE SCORECARD FOR COSI 3PL SERVICES 156 8.1.4
IMPLEMENTATION OF SERVICE SCORECARD 159 8.2 DEVELOPING BUSINESS
PROCESSES FOR A NEW CUSTOMER AT G.L.KAYSER 160 8.2.1 AS-IS BUSINESS
SCENARIO - PROCESS OVERVIEW GLK 161 8.2.2 KEY BUSINESS CHALLENGES AND
GOALS FOR IMPLEMENTING 3PL MODEL 162 8.2.3 DEVELOPMENT OF BUSINESS
PROCESS FOR NEW CUSTOMER 162 8.2.4 FURTHER IMPLEMENTATION OF GLK PROCESS
MODEL 166 8.3 CONCLUSIONS AND LESSONS LEARNED FROM THE WORKSHOPS 167 8.4
STANDARDIZATION OF 3PL REFERENCE MODEL 169 9 CONCLUSIONS AND OUTLOOK FOR
FUTURE 170 9.1 SUMMARY OF RESEARCH WORK UNDERTAKEN 170 9.2 RELEVANCE OF
3PL MODEL FOR THE PRACTICE AND OUTLOOK FOR FUTURE 173 BIBLIOGRAPHY 175
APPENDIX 187 APPENDIX A. INTERVIEW QUESTIONNAIRE 187 APPENDIX B. 3PL
REFERENCE MODEL - FINAL VERSION 190 APPENDIX C. REPOSITORY OF BUSINESS
PROCESSES IN THE 3PL REFERENCE MODEL 192 APPENDIX D. PMS FOR 3PL SERVICE
PROVIDERS - FINAL VERSION 250 APPENDIX E. COSI CASE STUDY: SERVICE
SCORECARD FOR 3PL SERVICES 262 APPENDIX F. GLK CASE STUDY: AS-IS
BUSINESS PROCESS 267 APPENDIX G. GLOSSARY OF INPUT / OUTPUT TERMS 281
APPENDIX H. GLOSSARY OF BEST PRACTICES 293
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| dewey-ones | 658 - General management |
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| discipline | Wirtschaftswissenschaften |
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| spelling | Garg, Amit 1974- Verfasser (DE-588)141058870 aut Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains Amit Garg Aachen Shaker 2010 XIII, 320 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Schriftenreihe Rationalisierung und Humanisierung 99 Zugl.: Aachen, Techn. Hochsch., Diss., 2010 Outsourcing (DE-588)4127582-2 gnd rswk-swf Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Logistik (DE-588)4036210-3 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Supply Chain Management (DE-588)4684051-5 s Logistik (DE-588)4036210-3 s Outsourcing (DE-588)4127582-2 s DE-604 Schriftenreihe Rationalisierung und Humanisierung 99 (DE-604)BV012254781 99 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020529302&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Garg, Amit 1974- Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains Schriftenreihe Rationalisierung und Humanisierung Outsourcing (DE-588)4127582-2 gnd Supply Chain Management (DE-588)4684051-5 gnd Logistik (DE-588)4036210-3 gnd |
| subject_GND | (DE-588)4127582-2 (DE-588)4684051-5 (DE-588)4036210-3 (DE-588)4113937-9 |
| title | Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains |
| title_auth | Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains |
| title_exact_search | Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains |
| title_full | Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains Amit Garg |
| title_fullStr | Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains Amit Garg |
| title_full_unstemmed | Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains Amit Garg |
| title_short | Development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains |
| title_sort | development of a process and performance oriented reference model to integrate 3rd party logistics providers into supply chains |
| topic | Outsourcing (DE-588)4127582-2 gnd Supply Chain Management (DE-588)4684051-5 gnd Logistik (DE-588)4036210-3 gnd |
| topic_facet | Outsourcing Supply Chain Management Logistik Hochschulschrift |
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