You can't manage what you don't measure: control and evaluation in organizations
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot u.a.
Gower
1991
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | The Avebury Business School library
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 295 S. graph. Darst. |
| ISBN: | 1856281639 |
Internformat
MARC
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| 245 | 1 | 0 | |a You can't manage what you don't measure |b control and evaluation in organizations |c Arye Globerson ; Shlomo Globerson ; Judith Frampton |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Aldershot u.a. |b Gower |c 1991 | |
| 300 | |a X, 295 S. |b graph. Darst. | ||
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| 650 | 4 | |a Management information systems | |
| 650 | 4 | |a Organizational effectiveness |x Evaluation | |
| 650 | 4 | |a Performance standards | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
PREFACE ix
CHAPTER 1: THE NATURE AND PURPOSE OF
ORGANIZATIONAL CONTROL 1
Separation of powers and control 2
Structural components of control 4
Common disciplinary orientations 5
A dynamic approach to control 9
Goals and by products 10
CHAPTER 2: THE CONTROL LOOP 14
Aspirations, policy and planning 14
Occurrences 16
Performance criteria 17
Measurement 18
Setting standards 18
Comparison and evaluation 19
Intervention 19
CHAPTER 3: CONTROL ITEMS AND TIMING
TRICHOTOMY 21
What items to control 21
Extent of control 25
v
When to evaluate the timing trichotomy 25
When to evaluate timing and frequency 28
CHAPTER 4: EVALUATION CRITERIA 30
Types of criteria 31
Choice of effective criteria 39
Selection of preferred criteria 42
Integrated criteria 46
CHAPTERS: STANDARDS OF PERFORMANCE 52
Setting standards 53
Use of standards 62
Qualities of standards 64
Classification of standards 66
CHAPTER 6: MEASURING PERFORMANCE 73
Data collection 74
Measurement scales and uses 74
Validity, reliability, and sensitivity 78
Measurement errors 85
Use of sampling 88
CHAPTER 7: CONTROL OF THE DECISION MAKING
PROCESS 94
The normative base 94
Three areas of focus in the control of decision making 101
CHAPTER 8: OPERATIONS CONTROL 106
Typical criteria 107
The transformation process 112
Components of the transformation process 114
CHAPTER 9: PROJECT CONTROL 134
Criteria for control 135
Project components and their integration 137
PERT networks 137
Types of projects 144
CHAPTER 10: FINANCIAL CONTROL 156
The finance department 156
Typical performance criteria 161
Objectives and control of the finance department 162
CHAPTER11: CONTROL OF INFORMATION SYSTEMS 173
System reliability 173
Strategical, tactical, and operational decisions 174
Information characteristics 175
Types of information control 176
Information System documentation 183
Electronic data prpcessing (EDP) auditing 184
Auditing approachies 185
Information System security 187
CHAPTER12: MARKETING CONTROL 190
Marketing mix 191
Marketing goals and objectives 192
Marketing strategies 193
The marketing plan 196
Performance criteria in marketing 202
International marketing control 207
CHAPTER13: HUMAN RESOURCES CONTROL 212
Guidelines on employee selection procedures 214
Adverse impact on the four fifths rule 214
The role of human resources control 216
The nature of human resources control 217
The goals of human resources control 218
Employee attitudes and job satisfaction 231
Labor management relations in unionized organizations 235
CHAPTER14: WAGE AND INCENTTVES CONTROL 238
Parameters restricting the organization 239
Wage and remuneration policy 241
Wages vs income 244
Wage structure 244
Wage Systems 246
Performance incentives 249
Management decisions concerning incentive Systems 254
Auditing and revising the incentive System 260
CHAPTER 15: INSTITUTIONALIZATION OF THE
CONTROL FUNCTION 264
Areas where institutionalization is required 264
Major variables to consider 275
Employees attitudes toward control 278
i vii
Bibliography 282
Index 292
viii
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| id | DE-604.BV008983565 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:27:56Z |
| institution | BVB |
| isbn | 1856281639 |
| language | English |
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| physical | X, 295 S. graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | Gower |
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| series2 | The Avebury Business School library |
| spelling | Globerson, Arye Verfasser aut You can't manage what you don't measure control and evaluation in organizations Arye Globerson ; Shlomo Globerson ; Judith Frampton 1. publ. Aldershot u.a. Gower 1991 X, 295 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Avebury Business School library Controllership Management information systems Organizational effectiveness Evaluation Performance standards Management Auditing (DE-588)4267800-6 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Organisation (DE-588)4043774-7 s Management Auditing (DE-588)4267800-6 s DE-604 Globerson, Shlomo Verfasser aut Frampton, Judith Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005933679&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Globerson, Arye Globerson, Shlomo Frampton, Judith You can't manage what you don't measure control and evaluation in organizations Controllership Management information systems Organizational effectiveness Evaluation Performance standards Management Auditing (DE-588)4267800-6 gnd Organisation (DE-588)4043774-7 gnd |
| subject_GND | (DE-588)4267800-6 (DE-588)4043774-7 |
| title | You can't manage what you don't measure control and evaluation in organizations |
| title_auth | You can't manage what you don't measure control and evaluation in organizations |
| title_exact_search | You can't manage what you don't measure control and evaluation in organizations |
| title_full | You can't manage what you don't measure control and evaluation in organizations Arye Globerson ; Shlomo Globerson ; Judith Frampton |
| title_fullStr | You can't manage what you don't measure control and evaluation in organizations Arye Globerson ; Shlomo Globerson ; Judith Frampton |
| title_full_unstemmed | You can't manage what you don't measure control and evaluation in organizations Arye Globerson ; Shlomo Globerson ; Judith Frampton |
| title_short | You can't manage what you don't measure |
| title_sort | you can t manage what you don t measure control and evaluation in organizations |
| title_sub | control and evaluation in organizations |
| topic | Controllership Management information systems Organizational effectiveness Evaluation Performance standards Management Auditing (DE-588)4267800-6 gnd Organisation (DE-588)4043774-7 gnd |
| topic_facet | Controllership Management information systems Organizational effectiveness Evaluation Performance standards Management Auditing Organisation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005933679&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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