Bridging the culture gap: a practical guide to international business communication
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
Kogan Page
2008
|
| Edition: | 2. ed. |
| Subjects: | |
| Online Access: | Autorenbiografie Verlagsmeldung Inhaltsverzeichnis Inhaltsverzeichnis |
| Item Description: | Incl. bibliogr. references and index Hier auch später erschienene unveränd. Nachdr. |
| Physical Description: | XIV, 202 S. graph. Darst. |
| ISBN: | 9780749452742 |
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Record in the Search Index
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|---|---|
| adam_text | Contents
About Canning vii
About the authors ix
Foreword xi
Acknowledgements xiii
Introduction 1
1 Interpreting the party line 5
The harder the global organization tries to present a united
front, the greater the scope for conflict and misunderstanding.
How can you bridge the gap between HQ and subsidiary?
Mission statements 6; Corporate initiatives 8; Working
rhythms 14; Communication styles 17
2 Knowing your place 21
On home ground, an employee usually knows where others fit
into the hierarchy, and how they expect to be treated.
Abroad, however, it s easy to upset people without realizing it.
How can you make sure you re speaking to the right person
in the right way?
Handling the hierarchy 23; Taking responsibility 30;
Monitoring performance 32; Getting people to play ball 36
iv ¦ Contents
3 Knowing the limits 45
In their own culture, most people will have a pretty good idea
of what they should or shouldn t do. But, how well do your
notions of right and wrong travel?
Rules, regulations and the laws of the land 47; Gifts, favours
and bribes 52; Nepotism 56; Discretion versus dishonesty 60
4 Knowing the form 65
Good manners are valued by every culture. But how
international are the social behaviours you learnt at your
mother s knee?
Greeting people 67; Making small talk 70; Playing the
conversation game 71; Choosing what to say and how to
say it 73; Trying to be funny 78; Avoiding hidden dangers 81
5 Making presentations 85
Companies today spend millions on training their managers
to make more effective presentations. But will the techniques
you learnt at home be equally effective when you go abroad?
Choosing the right style 87; Finding a concrete context 97;
Speaking with impact 103
6 Making deals 111
The success of any deal depends as much on the strength
of the relationship as on the clauses in the contract. But
negotiating styles vary considerably front culture to culture.
What adjustments do you need to make when you re
negotiating in the international arena?
Picking the right people 113; Thinking about pace and
place 118; Playing the game to win 123
7 Making yourself understood in English 137
Whatever your nationality or native tongue, you will probably
use English to communicate with your international
counterparts. But their version of English will be different
from yours. How can you learn to speak Offshore English
which is the true lingua franca of international commerce?
Language 139; Communication techniques 150
Contents ¦ v
Knowing yourself 161
Knowing yourself is the first step to knowing others.
Where do you fall on the cultural preference scales? And
how should you adapt your approach when you meet
someone who is at the opposite end of the scale from you?
Relationships 163; Communication 169; Time 172;
Truth 176; The meaning of life 179; Presentation style 181;
A final word 183
Appendix: False friends 185
A list of words whose meanings may be misunderstood
References 191
Further reading 193
Index 197
|
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| author | Carté, Penny Fox, Chris 1973- |
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| dewey-full | 395.5/2 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 395 - Etiquette (Manners) |
| dewey-raw | 395.5/2 |
| dewey-search | 395.5/2 |
| dewey-sort | 3395.5 12 |
| dewey-tens | 390 - Customs, etiquette, folklore |
| discipline | Wirtschaftswissenschaften Sozial-/Kulturanthropologie / Empirische Kulturwissenschaft |
| edition | 2. ed. |
| format | Book |
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| id | DE-604.BV035300694 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:30:46Z |
| institution | BVB |
| isbn | 9780749452742 |
| language | English |
| lccn | 2008011169 |
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| physical | XIV, 202 S. graph. Darst. |
| publishDate | 2008 |
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| publishDateSort | 2008 |
| publisher | Kogan Page |
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| spelling | Carté, Penny Verfasser aut Bridging the culture gap a practical guide to international business communication Penny Carté and Chris Fox 2. ed. London [u.a.] Kogan Page 2008 XIV, 202 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Incl. bibliogr. references and index Hier auch später erschienene unveränd. Nachdr. Interkulturelle Kommunikation Business etiquette Intercultural communication Business communication National characteristics Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Interkulturelles Management (DE-588)4343519-1 s DE-604 Fox, Chris 1973- Verfasser (DE-588)135867142 aut http://www.loc.gov/catdir/enhancements/fy0837/2008011169-b.html Autorenbiografie http://www.loc.gov/catdir/enhancements/fy0837/2008011169-d.html Verlagsmeldung http://www.loc.gov/catdir/enhancements/fy0837/2008011169-t.html Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017105566&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Carté, Penny Fox, Chris 1973- Bridging the culture gap a practical guide to international business communication Interkulturelle Kommunikation Business etiquette Intercultural communication Business communication National characteristics Interkulturelles Management (DE-588)4343519-1 gnd |
| subject_GND | (DE-588)4343519-1 |
| title | Bridging the culture gap a practical guide to international business communication |
| title_auth | Bridging the culture gap a practical guide to international business communication |
| title_exact_search | Bridging the culture gap a practical guide to international business communication |
| title_full | Bridging the culture gap a practical guide to international business communication Penny Carté and Chris Fox |
| title_fullStr | Bridging the culture gap a practical guide to international business communication Penny Carté and Chris Fox |
| title_full_unstemmed | Bridging the culture gap a practical guide to international business communication Penny Carté and Chris Fox |
| title_short | Bridging the culture gap |
| title_sort | bridging the culture gap a practical guide to international business communication |
| title_sub | a practical guide to international business communication |
| topic | Interkulturelle Kommunikation Business etiquette Intercultural communication Business communication National characteristics Interkulturelles Management (DE-588)4343519-1 gnd |
| topic_facet | Interkulturelle Kommunikation Business etiquette Intercultural communication Business communication National characteristics Interkulturelles Management |
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