The real-time revolution: transforming your organization to value customer time
Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value--and in our overworked and distraction-rich era,...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oakland, CA
Berrett-Koehler Publishers, Inc.
[2019]
|
| Ausgabe: | First edition |
| Schlagworte: | |
| Zusammenfassung: | Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value--and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time. Where should leaders look to innovate? Powers and Ferratt say to search every step in the life of a product or service, from development to production to usage. And for each step, they identify four possible levers for innovation: the design of the products or services themselves, the process used to produce them, the data that can be gathered on their use, and the people who make or provide the product or service. The book features dozens of examples of companies that are getting it right and the innovations they used to help their customers save time, all while helping themselves to a hefty slice of market share. This is a comprehensive, authoritative guide to thriving in a revolution that is sweeping every industry and sector |
| Beschreibung: | xv, 172 Seiten Diagramme 24 cm |
| ISBN: | 9781523085637 |
Internformat
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| 100 | 1 | |a Power, Jerry |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The real-time revolution |b transforming your organization to value customer time |c Jerry Power and Tom Ferratt ; forewords by Jim Ellis and John Mittelstaedt |
| 250 | |a First edition | ||
| 264 | 1 | |a Oakland, CA |b Berrett-Koehler Publishers, Inc. |c [2019] | |
| 300 | |a xv, 172 Seiten |b Diagramme |c 24 cm | ||
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| 505 | 8 | |a Preface -- Introduction : real time and the real-time revolution -- The need to become a real-time organization -- The real-time monitoring and response (RTMR) system -- Levers for becoming more real time -- a product/service life-path perspective -- Using the product or service lever to transform to a more real-time organization -- Using the process lever to transform to a more real-time organization -- Using the real-time data lever to transform to a more real-time organization -- Using the real-time people lever to transform to a more real-time organization -- Going beyond the core levers to transform to a more real-time organization -- Conclusion : take the next and continuing steps of the real-time revolution | |
| 520 | 3 | |a Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value--and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time. Where should leaders look to innovate? Powers and Ferratt say to search every step in the life of a product or service, from development to production to usage. And for each step, they identify four possible levers for innovation: the design of the products or services themselves, the process used to produce them, the data that can be gathered on their use, and the people who make or provide the product or service. The book features dozens of examples of companies that are getting it right and the innovations they used to help their customers save time, all while helping themselves to a hefty slice of market share. This is a comprehensive, authoritative guide to thriving in a revolution that is sweeping every industry and sector | |
| 653 | 0 | |a Time management | |
| 653 | 0 | |a Customer relations | |
| 653 | 0 | |a Organizational change | |
| 653 | 0 | |a Customer relations | |
| 653 | 0 | |a Organizational change | |
| 653 | 0 | |a Time management | |
| 700 | 1 | |a Ferratt, Tom |e Verfasser |4 aut | |
| 700 | 1 | |a Ellis, Jim |4 wpr | |
| 700 | 1 | |a Mittelstaedt, John |4 wpr | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-032571989 | ||
Datensatz im Suchindex
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| author | Power, Jerry Ferratt, Tom |
| author_facet | Power, Jerry Ferratt, Tom |
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| author_sort | Power, Jerry |
| author_variant | j p jp t f tf |
| building | Verbundindex |
| bvnumber | BV047166422 |
| classification_rvk | QP 300 |
| contents | Preface -- Introduction : real time and the real-time revolution -- The need to become a real-time organization -- The real-time monitoring and response (RTMR) system -- Levers for becoming more real time -- a product/service life-path perspective -- Using the product or service lever to transform to a more real-time organization -- Using the process lever to transform to a more real-time organization -- Using the real-time data lever to transform to a more real-time organization -- Using the real-time people lever to transform to a more real-time organization -- Going beyond the core levers to transform to a more real-time organization -- Conclusion : take the next and continuing steps of the real-time revolution |
| ctrlnum | (OCoLC)1076500857 (DE-599)BVBBV047166422 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | First edition |
| format | Book |
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| id | DE-604.BV047166422 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T16:41:26Z |
| indexdate | 2024-07-10T09:04:28Z |
| institution | BVB |
| isbn | 9781523085637 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032571989 |
| oclc_num | 1076500857 |
| open_access_boolean | |
| owner | DE-11 |
| owner_facet | DE-11 |
| physical | xv, 172 Seiten Diagramme 24 cm |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Berrett-Koehler Publishers, Inc. |
| record_format | marc |
| spelling | Power, Jerry Verfasser aut The real-time revolution transforming your organization to value customer time Jerry Power and Tom Ferratt ; forewords by Jim Ellis and John Mittelstaedt First edition Oakland, CA Berrett-Koehler Publishers, Inc. [2019] xv, 172 Seiten Diagramme 24 cm txt rdacontent n rdamedia nc rdacarrier Preface -- Introduction : real time and the real-time revolution -- The need to become a real-time organization -- The real-time monitoring and response (RTMR) system -- Levers for becoming more real time -- a product/service life-path perspective -- Using the product or service lever to transform to a more real-time organization -- Using the process lever to transform to a more real-time organization -- Using the real-time data lever to transform to a more real-time organization -- Using the real-time people lever to transform to a more real-time organization -- Going beyond the core levers to transform to a more real-time organization -- Conclusion : take the next and continuing steps of the real-time revolution Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value--and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time. Where should leaders look to innovate? Powers and Ferratt say to search every step in the life of a product or service, from development to production to usage. And for each step, they identify four possible levers for innovation: the design of the products or services themselves, the process used to produce them, the data that can be gathered on their use, and the people who make or provide the product or service. The book features dozens of examples of companies that are getting it right and the innovations they used to help their customers save time, all while helping themselves to a hefty slice of market share. This is a comprehensive, authoritative guide to thriving in a revolution that is sweeping every industry and sector Time management Customer relations Organizational change Ferratt, Tom Verfasser aut Ellis, Jim wpr Mittelstaedt, John wpr |
| spellingShingle | Power, Jerry Ferratt, Tom The real-time revolution transforming your organization to value customer time Preface -- Introduction : real time and the real-time revolution -- The need to become a real-time organization -- The real-time monitoring and response (RTMR) system -- Levers for becoming more real time -- a product/service life-path perspective -- Using the product or service lever to transform to a more real-time organization -- Using the process lever to transform to a more real-time organization -- Using the real-time data lever to transform to a more real-time organization -- Using the real-time people lever to transform to a more real-time organization -- Going beyond the core levers to transform to a more real-time organization -- Conclusion : take the next and continuing steps of the real-time revolution |
| title | The real-time revolution transforming your organization to value customer time |
| title_auth | The real-time revolution transforming your organization to value customer time |
| title_exact_search | The real-time revolution transforming your organization to value customer time |
| title_exact_search_txtP | The real-time revolution transforming your organization to value customer time |
| title_full | The real-time revolution transforming your organization to value customer time Jerry Power and Tom Ferratt ; forewords by Jim Ellis and John Mittelstaedt |
| title_fullStr | The real-time revolution transforming your organization to value customer time Jerry Power and Tom Ferratt ; forewords by Jim Ellis and John Mittelstaedt |
| title_full_unstemmed | The real-time revolution transforming your organization to value customer time Jerry Power and Tom Ferratt ; forewords by Jim Ellis and John Mittelstaedt |
| title_short | The real-time revolution |
| title_sort | the real time revolution transforming your organization to value customer time |
| title_sub | transforming your organization to value customer time |
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