Boomerang!: coach your team to be the best and see customers come back time after time
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London
Pollinger in Print
2007
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company Cover -- TOC36;Contents -- ACKNOWLEDGEMENTS -- Foreword -- Preface -- About the author -- Authors notes -- How to use this book -- Introduction -- PART A 45; Underpinning Principles -- CH36;1 45; pits of despair -- CH36;2 45; the model of excellence -- CH36;3 45; implementing the model of excellence -- CH36;4 45; coaching for success -- CH36;5 45; growing great coaches -- CH36;6 45; coaching application -- CH36;7 45; observed behaviour coaching -- CH36;8 45; mystery shopping coaching -- CH36;9 45; judgement or observation63; -- CH36;10 45; the structure of well45;done45;ness -- CH36;11 45; motivation vs movement -- CH36;12 45; behaviour breeds behaviour -- CH36;13 45; accentuating the positive -- CH36;14 45; continue 38; begin8482; coaching model -- CH36;15 45; kipling coaching -- CH36;16 45; language that hinders -- CH36;17 45; language that helps -- CH36;18 45; cant to can8482; -- CH36;19 45; sitting with nellie -- CH36;20 45; team coaching -- PART B 45; Continue 38; begin8482; workshop transcript -- CH36;21 45; introduction -- CH36;22 45; the model of excellence -- CH36;23 45; positivity -- CH36;24 45; what do you want to learn63; -- CH36;25 45; do or no do44; no 39;try39; -- CH36;26 45; kita movement -- CH36;27 45; draw a townhouse -- CH36;28 45; judgement or observation -- CH36;29 45; the structure of well45;done45;ness -- CH36;30 45; language patterns that hinder coaching -- CH36;31 45; constructive language patterns -- CH36;32 45; cant to can8482; change model -- CH36;33 45; behaviour breeds behaviour -- CH36;34 45; coaching observed behaviour -- CH36;35 45; coaching using mystery shop recordings -- CH36;36 45; action planning 40;with mystery shopping41; -- CH36;37 45; practice time -- CH36;38 45; one45;to45;many coaching -- CH36;39 45; embedding your learning -- CH36;40 45; five little dickie birds -- Appendix a -- Last Page |
| Beschreibung: | 1 Online-Ressource (254 p.) |
| ISBN: | 9781435613690 1435613694 9781848395022 1848395027 1281110221 9781281110220 |
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| 500 | |a Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company | ||
| 500 | |a Cover -- TOC36;Contents -- ACKNOWLEDGEMENTS -- Foreword -- Preface -- About the author -- Authors notes -- How to use this book -- Introduction -- PART A 45; Underpinning Principles -- CH36;1 45; pits of despair -- CH36;2 45; the model of excellence -- CH36;3 45; implementing the model of excellence -- CH36;4 45; coaching for success -- CH36;5 45; growing great coaches -- CH36;6 45; coaching application -- CH36;7 45; observed behaviour coaching -- CH36;8 45; mystery shopping coaching -- CH36;9 45; judgement or observation63; -- CH36;10 45; the structure of well45;done45;ness -- CH36;11 45; motivation vs movement -- CH36;12 45; behaviour breeds behaviour -- CH36;13 45; accentuating the positive -- CH36;14 45; continue 38; begin8482; coaching model -- CH36;15 45; kipling coaching -- CH36;16 45; language that hinders -- CH36;17 45; language that helps -- CH36;18 45; cant to can8482; -- CH36;19 45; sitting with nellie -- CH36;20 45; team coaching -- PART B 45; Continue 38; begin8482; workshop transcript -- CH36;21 45; introduction -- CH36;22 45; the model of excellence -- CH36;23 45; positivity -- CH36;24 45; what do you want to learn63; -- CH36;25 45; do or no do44; no 39;try39; -- CH36;26 45; kita movement -- CH36;27 45; draw a townhouse -- CH36;28 45; judgement or observation -- CH36;29 45; the structure of well45;done45;ness -- CH36;30 45; language patterns that hinder coaching -- CH36;31 45; constructive language patterns -- CH36;32 45; cant to can8482; change model -- CH36;33 45; behaviour breeds behaviour -- CH36;34 45; coaching observed behaviour -- CH36;35 45; coaching using mystery shop recordings -- CH36;36 45; action planning 40;with mystery shopping41; -- CH36;37 45; practice time -- CH36;38 45; one45;to45;many coaching -- CH36;39 45; embedding your learning -- CH36;40 45; five little dickie birds -- Appendix a -- Last Page | ||
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Datensatz im Suchindex
| _version_ | 1804175297646428160 |
|---|---|
| any_adam_object | |
| author | Drake-Knight, Nick |
| author_facet | Drake-Knight, Nick |
| author_role | aut |
| author_sort | Drake-Knight, Nick |
| author_variant | n d k ndk |
| building | Verbundindex |
| bvnumber | BV042968982 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)213383658 (DE-599)BVBBV042968982 |
| dewey-full | 658.3/124 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3/124 |
| dewey-search | 658.3/124 |
| dewey-sort | 3658.3 3124 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042968982 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:14:03Z |
| institution | BVB |
| isbn | 9781435613690 1435613694 9781848395022 1848395027 1281110221 9781281110220 |
| language | English |
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| spelling | Drake-Knight, Nick Verfasser aut Boomerang! coach your team to be the best and see customers come back time after time Nick Drake-Knight Coach your team to be the best and see customers come back time after time! London Pollinger in Print 2007 1 Online-Ressource (254 p.) txt rdacontent c rdamedia cr rdacarrier Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company Cover -- TOC36;Contents -- ACKNOWLEDGEMENTS -- Foreword -- Preface -- About the author -- Authors notes -- How to use this book -- Introduction -- PART A 45; Underpinning Principles -- CH36;1 45; pits of despair -- CH36;2 45; the model of excellence -- CH36;3 45; implementing the model of excellence -- CH36;4 45; coaching for success -- CH36;5 45; growing great coaches -- CH36;6 45; coaching application -- CH36;7 45; observed behaviour coaching -- CH36;8 45; mystery shopping coaching -- CH36;9 45; judgement or observation63; -- CH36;10 45; the structure of well45;done45;ness -- CH36;11 45; motivation vs movement -- CH36;12 45; behaviour breeds behaviour -- CH36;13 45; accentuating the positive -- CH36;14 45; continue 38; begin8482; coaching model -- CH36;15 45; kipling coaching -- CH36;16 45; language that hinders -- CH36;17 45; language that helps -- CH36;18 45; cant to can8482; -- CH36;19 45; sitting with nellie -- CH36;20 45; team coaching -- PART B 45; Continue 38; begin8482; workshop transcript -- CH36;21 45; introduction -- CH36;22 45; the model of excellence -- CH36;23 45; positivity -- CH36;24 45; what do you want to learn63; -- CH36;25 45; do or no do44; no 39;try39; -- CH36;26 45; kita movement -- CH36;27 45; draw a townhouse -- CH36;28 45; judgement or observation -- CH36;29 45; the structure of well45;done45;ness -- CH36;30 45; language patterns that hinder coaching -- CH36;31 45; constructive language patterns -- CH36;32 45; cant to can8482; change model -- CH36;33 45; behaviour breeds behaviour -- CH36;34 45; coaching observed behaviour -- CH36;35 45; coaching using mystery shop recordings -- CH36;36 45; action planning 40;with mystery shopping41; -- CH36;37 45; practice time -- CH36;38 45; one45;to45;many coaching -- CH36;39 45; embedding your learning -- CH36;40 45; five little dickie birds -- Appendix a -- Last Page BUSINESS & ECONOMICS / Training bisacsh BUSINESS & ECONOMICS / Mentoring & Coaching bisacsh Customer services fast Employees / Coaching of fast Teams in the workplace fast Wirtschaft Employees Coaching of Teams in the workplace Customer services http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=213860 Aggregator Volltext |
| spellingShingle | Drake-Knight, Nick Boomerang! coach your team to be the best and see customers come back time after time BUSINESS & ECONOMICS / Training bisacsh BUSINESS & ECONOMICS / Mentoring & Coaching bisacsh Customer services fast Employees / Coaching of fast Teams in the workplace fast Wirtschaft Employees Coaching of Teams in the workplace Customer services |
| title | Boomerang! coach your team to be the best and see customers come back time after time |
| title_alt | Coach your team to be the best and see customers come back time after time! |
| title_auth | Boomerang! coach your team to be the best and see customers come back time after time |
| title_exact_search | Boomerang! coach your team to be the best and see customers come back time after time |
| title_full | Boomerang! coach your team to be the best and see customers come back time after time Nick Drake-Knight |
| title_fullStr | Boomerang! coach your team to be the best and see customers come back time after time Nick Drake-Knight |
| title_full_unstemmed | Boomerang! coach your team to be the best and see customers come back time after time Nick Drake-Knight |
| title_short | Boomerang! |
| title_sort | boomerang coach your team to be the best and see customers come back time after time |
| title_sub | coach your team to be the best and see customers come back time after time |
| topic | BUSINESS & ECONOMICS / Training bisacsh BUSINESS & ECONOMICS / Mentoring & Coaching bisacsh Customer services fast Employees / Coaching of fast Teams in the workplace fast Wirtschaft Employees Coaching of Teams in the workplace Customer services |
| topic_facet | BUSINESS & ECONOMICS / Training BUSINESS & ECONOMICS / Mentoring & Coaching Customer services Employees / Coaching of Teams in the workplace Wirtschaft Employees Coaching of |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=213860 |
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