Small group communication: theory and application
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Belmont, Calif.
Wadsworth
1991
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Klappentext |
| Beschreibung: | XVII, 430 S. Ill., graph. Darst. |
| ISBN: | 0534131409 |
Internformat
MARC
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| 100 | 1 | |a Jensen, Arthur D. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Small group communication |b theory and application |c Arthur D. Jensen ; Joseph C. Chilberg |
| 264 | 1 | |a Belmont, Calif. |b Wadsworth |c 1991 | |
| 300 | |a XVII, 430 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Communication dans les petits groupes | |
| 650 | 7 | |a Groepsdynamica |2 gtt | |
| 650 | 7 | |a Groepsgesprekken |2 gtt | |
| 650 | 7 | |a Kleine groepen |2 gtt | |
| 650 | 4 | |a Relations humaines - Formation | |
| 650 | 4 | |a Communication in small groups | |
| 650 | 4 | |a Group relations training | |
| 700 | 1 | |a Chilberg, Joseph C. |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804120875553783808 |
|---|---|
| adam_text | Contents in Brief
Preface
xiv
Part I Overview of the
Group
Process
1
1
Investigating Group Interaction
3
2
Prescriptive and Descriptive Group Process: Complementary
Perspectives
28
Part II Group Communication Skills and Prescriptive Practices
55
3
The Speech Act Level: Preparing for Group Participation
57
4
The Speech Act Level: Communication Behaviors and Roles
75
5
The Episode Level: Managing Task Group Meetings
103
6
The Episode Level: Managing Group Activities
122
7
The Relationship Level: Cooperating to Manage Conflict
149
♦♦♦
Group Project Facilitator: A Guide for Group Meetings
179
Part III Analyzing Group Process from a Descriptive Perspective
261
8
The Individual Level: Managing Personalities in the Group
263
9
The Relationship Level: Leaders and Followers
283
10
The Group Level: How Groups and Their Members Socialize Each
Other
305
11
The Group Level: Decision Development
335
12
The Group Level: Explaining Decision Shifts
353
13
The Cultural Level: Groups in Their Natural Habitats
366
Part IV Future Directions
385
14
Group Communication Technologies
387
Notes
414
Index
422
Contents
Preface
xiv
Part I Overview of the Group Process
1
1
Investigating Group interaction
3
Task and Social Groups
4
Why Study Group Interaction?
6
Experience Alone Is Not Enough
6
Instruction in Group Skills Is Essential
6
Knowledge of Group Dynamics Adds Perspective
7
When Does a Group Become a Group?
8
Perception of Common Goals
9
A Network of Communication
9
Box
1.1
Creating Superordinate Goals: The Robbers Cave Study
10
Behavioral Interdependence
12
Structured Relations
13
Shared Norms
14
Perception of Wholeness
14
Communication: Creating the Group Reality
14
Why Work in Groups?
16
Advantages of Group Decision Making
16
Disadvantages of Group Interaction
19
Group Versus Individual Decision Making
22
Summary
25
GroupQuests: Discussion Questions
26
Group Works: Group Activities
26
Group Acts: Practical Applications
26
2
Prescriptive and Descriptive Group Process:
Complementary Perspectives
28
The Prescriptive Group Process
29
The Standard Agenda
29
Strengths of the Prescriptive Perspective
30
Weaknesses of the Prescriptive Perspective
31
The Descriptive Group Process
32
Fisher s Leaderless Group Discussion
32
The Phases of Group Development
34
Descriptive Communication Patterns in Effective Group
Process
36
Strengths of the Descriptive Perspective
37
Weaknesses of the Descriptive Perspective
38
Integrating the Two Perspectives
39
A Model of the Group Communication Process
40
Defining Communication
40
The Contexts of Group Interaction
42
Box
2.1
The Coca-Cola Classic Caper: Analysis of a
Decision
48
Functional Dimensions of Group Interaction
51
Summary
51
GroupQuests: Discussion Questions
52
Group Works: Group Activities
52
Group Acts: Practical Applications
53
Part II Group Communication Skills and Prescriptive
Practices
55
3
The Speech Act Level: Preparing for Group
Participation
57
Research Skills
58
Box
3.1
Putting on Your Thinking Cap: Six Hats for
Thinking
60
Reasoning Skills
62
Creative Thinking Abilities
62
Critical Thinking Abilities
65
Relevant Knowledge
70
Relevant Attitudes
70
Commitment to Group Goals and Decisions
70
Responsibility for Attending Meetings
71
Responsibility for Accomplishing Assignments
71
Active Participation
71
Respect for Group Members
71
Willingness to Engage in Conflict
72
An Open Mind
72
Summary
72
GroupQuests: Discussion Questions
73
Group Works: Group Activities
73
Group Acts: Practical Applications
74
4
The Speech Act Level: Communication Behaviors
and Roles
75
Ten Principles for Effective Group Communication
76
Speech Act Analysis of Group Communication
77
Procedural Acts
78
Task-Oriented Acts
81
Relationship-Oriented Acts
85
A Major Concern: Look for Patterns of Speech Acts
89
Roles and Their Emergence
89
Types of Group Roles
90
Box
4.1
Selling Good Art and Bad Wine: Changing
Communication Behavior in a Sales Group
95
Role Emergence
97
Role Conflict
98
Guidelines for Managing Role Structure
99
Summary
100
GroupQuests: Discussion Questions
101
Group Works: Group Activities
101
Group Acts: Practical Applications
102
5
The Episode Level: Managing Task Group Meetings
103
Managing Meeting Communication
104
Procedures as Rules and Roles
104
Procedures for Managing Meetings
105
Information-Sharing Meetings
105
Decision-Making Meetings
110
The Interaction Method for Conducting Meetings
111
Meeting Problems 111
Meeting Rules
112
Meeting Roles
114
Box
5.1
Teacher as Member: Using the Interaction
Method
116
Designing Group Meetings
118
Identifying Problems with Groups and Meetings
118
Designing Rules and Roles
119
Evaluating Meeting Effectiveness
119
Summary
120
GroupQuests: Discussion Questions
121
Group Works: Group Activities
121
Group Acts: Practical Applications
121
6
The Episode Level: Managing Group Activities
122
Types of Group Tasks
122
Tools for Information Gathering
12 3
Tools for Information Sharing
128
Tools for Idea Generating
131
Tools for Idea Evaluation and Decision Making
133
Nongroup Decision-Making Methods
141
Box
6.1
Group Decision Making: Finding the Right Tool
142
Tools for Problem-Solving Steps
145
Summary
147
GroupQuests: Discussion Questions
147
GroupWorks: Group Activities
148
Group Acts: Practical Applications
148
7
The Relationship Level: Cooperating to Manage Conflict
149
Managing Group Conflict
150
The Nature of Conflict
151
A Definition of Conflict
151
The Focus of Conflict
152
Constructive and Destructive Conflict
153
Communication Acts, Activities, and Episodes in Conflict Situations
154
Competitive and Cooperative Communication Acts
155
Conflict Phases, Episodes, and Activities
163
Box
7.1
Doing Your Fair Share: Conflict Management for
Group Satisfaction
172
Summary
174
GroupQuests: Discussion Questions
175
GroupWorks: Group Activities
175
GroupActs: Practical Applications
176
♦♦♦
Group Project Facilitator: A Guide for Group Meetings
179
Overview
180
Phase
L
Forming the Group
182
Communication Rules
183
The Meeting
184
Meeting Activity Tools
185
Meeting Roles
186
The Facilitator
187
Recorder
190
Coordinator
190
Meeting
Logistics
191
Meeting Feedback 191
Phase
II: Project
Identification— The Big
Picture
196
Establishing the Project Goal
196
Selecting the Topic
196
Selecting the Project Goal
197
Project Goal Analysis
200
Identifying Goal Objectives
200
Identifying Project Problems
203
Phase III: Analysis and Information Search
—
Questions,
Answers, and Solutions
207
Analysis for Information Search
207
Deep Analysis
207
Cause-and-Ejfect Analysis
216
Steps of Problem Solving
217
Phase IV: Project Synthesis and Delivery
220
Project Synthesis
220
Evaluating Information
220
Organizing the Presentation
221
Project Delivery
228
Visual Aids
229
Planning and Coordinating Speakers
234
Appendix A: Tips on Agenda Setting
237
Appendix B: Group Memory and Meeting Minutes Format
239
Appendix C: Post-Meeting Evaluation Form
242
Appendix D: Information Interviewing Tips
244
Appendix E: Survey Development and Administration Guide
247
Appendix F: Information Search Resources
250
Appendix G: Information Evaluation Checklist
252
Appendix H: Presentation Organizing Schemes
253
Appendix I: Types of Charts
255
Appendix J: Types of Graphs
258
Part III Analyzing Group Process from a Descriptive
Perspective
261
8
The Individual Level: Managing Personalities in the Group
263
A Perspective on Personality
265
Personality and Self-Concept
265
Overestimating Personality
266
Underestimating Situations
267
Personality
and Typical Behavior in Groups
269
The Dominance Dimension: Dealing with Control
269
Box
8.1
High Anxiety: Personal Tendencies That Inhibit Groups
270
The Friendly Dimension: Dealing with Approach and Avoidance
274
The Instrumental Dimension: Dealing with Tasks and
Emotion
276
Relating the Three Dimensions of Personality
278
Summary
280
GroupQuests: Discussion Questions
281
Group Works: Group Activities
281
GroupActs: Practical Applications
282
9
The Relationship Level: Leaders and Followers
283
Leaders and Leadership
284
The Case for a Single Leader
285
The Case for Shared Leadership
286
Alternative Approaches to Group Leadership
287
Personality and Leadership: The Trait Approach
288
A Consistent Demeanor: The Style Approach
288
Adapting to Changing Circumstances: The Situational
Approach
290
Framing Group Reality: The Rhetorical Approach
297
Leadership: The Functional Approach
298
Managing It All: The Complexity Approach
299
Box
9.1
Operation June 30th: Leadership as Managing Meaning
300
How Then Do We Lead?
302
Summary
303
GroupQuests: Discussion Questions
304
Group Works: Group Activities
304
GroupActs: Practical Applications
304
10
The Group Level: How Groups and Their Members Socialize
Each Other
305
Developing Group Culture
306
Forming the Group
306
The Makings of Group Culture
308
Norms and Deviance: A Creative Tension
316
The Nature of Group Norms
316
The Role of Deviance
322
Guidelines for Managing Tension
325
The Socialization of Members
326
Key Processes in Socialization
326
Stages of Membership and Role Transitions
327
Box
10.1
Socialize Me: Experiences of New Group Members
330
Managing the Socialization Process
332
Summary
333
GroupQuests: Discussion Questions
333
Group Works: Group Activities
334
GroupActs: Practical Applications
334
11
The Group Level: Decision Development
335
How Do Group Decisions Develop?
336
Traditional Unitary Phase Models
336
Poole s Contingency Model
3 39
Summary
347
Box
11.1
Mid-Life Crisis in the Small Group
348
GroupQuests: Discussion Questions
351
GroupWorks: Group Activities
351
GroupActs: Practical Applications
352
12
The Group Level: Explaining Decision Shifts
353
Polarization: The Extreme Decision Shift
353
Why Polarization Happens
354
Managing Group Polarization
357
Groupthink: The Cohesive Decision Shift
358
Conditions That Produce Groupthink
359
Box
12.1
The Shuttle Challenger Tragedy: Was It Groupthink?
360
Symptoms of Groupthink
362
Managing Groupthink Tendencies
363
Summary
364
GroupQuests: Discussion Questions
365
GroupWorks: Group Activities
365
GroupActs: Practical Applications
365
13
The Cultural Level: Groups in Their Natural Habitats
366
Cultural Influences on Groups
367
Cultural Patterns of Thinking
367
Cultural Communication Codes
369
Cultural Patterns of Organizing
371
Box
13.1
Thinking in Time: How to Use History in Your
Decision Making
372
Institutional Influences on Groups
374
Types of Organizational Cultures
375
The Corporate Culture s Impact on Group Decision
Making
377
Organizational Communication Networks
378
Summary
380
GroupQuests: Discussion Questions
381
GroupWorks: Group Activities
381
Group Acts: Practical Applications
382
Part IV Future Directions
385
14
Group Communication Technologies
387
Group Process Design Technologies
388
Design Features
388
Types of Group Process Designs
390
GPDs and Group Productivity
397
Box
14.1
Using a GPD: The Empowering Powwow
400
Adopting GPDs
402
Electronic Group Decision Support Systems
403
Face-to-Face Meeting Facilitation Support
403
Support for Electronic Meetings
404
Support Between Meetings
409
Group Technologies in the Future
410
GroupQuests: Discussion Questions
412
GroupWorks: Group Activities
412
Group Acts: Practical Applications
412
Notes
414
Index
422
The perfect marriage of theory and practical how-to models,
Small Group Communication applies the most current
communication theory to small group practice.
This book not only gives you the practical step-by-step
techniques you need to communicate effectively in small
groups. You will also learn the big picture .
. .
the theoretical
underpinnings to help you understand the subtleties of
successfully leading and participating in small groups. Small
Group Communication includes:
■
A Group Project Facilitator that lays out step-by-step
procedures for working through almost any kind of small
group project
—
including guidance in conducting meetings,
decision making, and problem solving
■
Understandable coverage of current theory, with such
important topics as evolution of group identity, group
norms, patterns of deviance, and situational factors that
influence the way we make decisions in a group
■
Cutting-edge developments in design and electronic
technology that are changing the nature of small group
dynamics
■
Valuable information on how groups successfully
accomplish such tasks as administering surveys,
developing visual aids, and conducting interviews
|
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| id | DE-604.BV006601716 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:49:02Z |
| institution | BVB |
| isbn | 0534131409 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-004216385 |
| oclc_num | 21975531 |
| open_access_boolean | |
| owner | DE-739 |
| owner_facet | DE-739 |
| physical | XVII, 430 S. Ill., graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | Wadsworth |
| record_format | marc |
| spelling | Jensen, Arthur D. Verfasser aut Small group communication theory and application Arthur D. Jensen ; Joseph C. Chilberg Belmont, Calif. Wadsworth 1991 XVII, 430 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Communication dans les petits groupes Groepsdynamica gtt Groepsgesprekken gtt Kleine groepen gtt Relations humaines - Formation Communication in small groups Group relations training Chilberg, Joseph C. Verfasser aut Digitalisierung UB Passau application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004216385&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Passau application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004216385&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
| spellingShingle | Jensen, Arthur D. Chilberg, Joseph C. Small group communication theory and application Communication dans les petits groupes Groepsdynamica gtt Groepsgesprekken gtt Kleine groepen gtt Relations humaines - Formation Communication in small groups Group relations training |
| title | Small group communication theory and application |
| title_auth | Small group communication theory and application |
| title_exact_search | Small group communication theory and application |
| title_full | Small group communication theory and application Arthur D. Jensen ; Joseph C. Chilberg |
| title_fullStr | Small group communication theory and application Arthur D. Jensen ; Joseph C. Chilberg |
| title_full_unstemmed | Small group communication theory and application Arthur D. Jensen ; Joseph C. Chilberg |
| title_short | Small group communication |
| title_sort | small group communication theory and application |
| title_sub | theory and application |
| topic | Communication dans les petits groupes Groepsdynamica gtt Groepsgesprekken gtt Kleine groepen gtt Relations humaines - Formation Communication in small groups Group relations training |
| topic_facet | Communication dans les petits groupes Groepsdynamica Groepsgesprekken Kleine groepen Relations humaines - Formation Communication in small groups Group relations training |
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