Total quality service how organizations use it to create a competitive advantage von Brown, Stanley A.

Performance-driven CRM how to make your customer relationship management vision a reality von Brown, Stanley A., Gulycz, Moosha

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Strategic customer care an evolutionary approach to increasing customer value and profitability von Brown, Stanley A.

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What customers value most how to achieve business transformation by focusing on processes that touch your customers ; satisfied customers, increased revenue, improved profitability von Brown, Stanley A.

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Cell Culture a symposium sponsored by ASTM Committee F-4 on Medical and Surgical Materials and Devices, Dearborn, Mich., 11 May 1982

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