Cultural competence for public managers: managing diversity in today's world
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, FL
CRC Press
2012
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references p. 365-379) and index |
| Beschreibung: | xix, 394 p. ill. 1 DVD (12 cm) |
| ISBN: | 9781439828076 1439828075 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV040422646 | ||
| 003 | DE-604 | ||
| 005 | 20150427 | ||
| 007 | t | ||
| 008 | 120918s2012 xxua||| |||| 00||| eng d | ||
| 010 | |a 2011031718 | ||
| 020 | |a 9781439828076 |c hardcover : alk. paper |9 978-1-4398-2807-6 | ||
| 020 | |a 1439828075 |c hardcover : alk. paper |9 1-4398-2807-5 | ||
| 035 | |a (OCoLC)815897390 | ||
| 035 | |a (DE-599)BVBBV040422646 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-703 | ||
| 050 | 0 | |a HF5549.5.M5 | |
| 082 | 0 | |a 658.3008 | |
| 084 | |a QP 305 |0 (DE-625)141851: |2 rvk | ||
| 100 | 1 | |a Borrego, Espiridion Albert |d 1946- |e Verfasser |0 (DE-588)1016215347 |4 aut | |
| 245 | 1 | 0 | |a Cultural competence for public managers |b managing diversity in today's world |c Espiridion Borrego ; Richard Greggory Johnson III |
| 264 | 1 | |a Boca Raton, FL |b CRC Press |c 2012 | |
| 300 | |a xix, 394 p. |b ill. |e 1 DVD (12 cm) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references p. 365-379) and index | ||
| 650 | 4 | |a Diversity in the workplace | |
| 650 | 4 | |a Personnel management | |
| 650 | 4 | |a Public administration | |
| 650 | 0 | 7 | |a Interkulturelles Management |0 (DE-588)4343519-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Interkulturelle Kompetenz |0 (DE-588)4200053-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verwaltung |0 (DE-588)4063317-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationskultur |0 (DE-588)4115463-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Personalpolitik |0 (DE-588)4045269-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Verwaltung |0 (DE-588)4063317-2 |D s |
| 689 | 0 | 1 | |a Interkulturelle Kompetenz |0 (DE-588)4200053-1 |D s |
| 689 | 0 | 2 | |a Organisationskultur |0 (DE-588)4115463-0 |D s |
| 689 | 0 | 3 | |a Interkulturelles Management |0 (DE-588)4343519-1 |D s |
| 689 | 0 | 4 | |a Personalpolitik |0 (DE-588)4045269-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Johnson, Richard Greggory |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025275315&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-025275315 | ||
Datensatz im Suchindex
| _version_ | 1804149482035609600 |
|---|---|
| adam_text | Titel: Cultural competence for public managers
Autor: Borrego, Espiridion Albert
Jahr: 2012
Contents
Supplemental Material and Templates........................................................xiii
Preface...........................................................................................................xv
Acknowledgments.......................................................................................xvii
Authors.........................................................................................................xix
PART I: INTRODUCTION TO CULTURAL COMPETENCE:
DO I REALLY NEED TO BE CULTURALLY COMPETENT?
1 Why Cultural Competence Is Important...............................................3
1.1 Introduction to and Short History of Cultural Competence..............4
1.2 Why Public Managers Need to Be Culturally Competent.................9
1.3 Obstacles to Cultural Competence..................................................13
1.4 Cultural Characteristics...................................................................16
1.5 Perceptions of Time.........................................................................17
1.6 Other Dimensions of Culture..........................................................20
1.6.1 Power Distance...................................................................20
1.6.2 Individualism.....................................................................21
1.6.3 Masculinity........................................................................21
1.6.4 Uncertainty Avoidance.......................................................21
1.6.5 Long-Term versus Short-Term Orientation.........................22
1.6.6 Other Aspects of Culture....................................................23
1.7 Questions That Need to Be Asked about Cultural Competence......24
1.8 Why a New Cultural Competence Model Is Needed......................25
1.9 What Public Managers Need to Know about Cultural
Competence as a Leadership Competence.......................................26
1.10 Top 10 Reasons Why Cultural Competence Is Important...............27
1.11 Summary and Conclusion...............................................................28
2 How Globalization and Immigration Are Changing the World..........31
2.1 Introduction....................................................................................31
2.2 The United States............................................................................32
2.3 Europe.............................................................................................36
2.3.1 Cultural and Diversity Issues for European Countries........37
2.4 Asia..................................................................................................39
2.4.1 Cultural and Diversity Issues in Asia..................................39
2.5 Central and Latin America.............................................................40
2.6 Africa..............................................................................................40
2.6.1 Kenya.................................................................................41
2.6.2 Botswana............................................................................41
2.6.3 Cameroon...........................................................................41
2.6.4 Madagascar........................................................................41
2.6.5 Mozambique......................................................................42
2.6.6 South Africa......................................................................42
2.6.7 Tanzania............................................................................42
2.6.8 Uganda..............................................................................42
2.6.9 Zambia..............................................................................42
2.7 Additional Commentary on Generational Issues.............................43
2.8 Additional Commentary on International Cultural Issues...............43
2.9 Summary and Conclusion..............................................................44
3 Defining Cultural Competence for Public Managers..........................45
3.1 Introduction....................................................................................45
3.2 Research on Cultural Competence.................................................46
3.3 Definitions of Cultural Competence...............................................48
3.4 Cultural Intelligence and Its Contribution to Cultural
Competence....................................................................................51
3.5 Cultural Intelligence and Leadership...............................................54
3.6 Understanding Diversity, Social Equity, and Cultural
Competence....................................................................................57
3.6.1 Social Equity......................................................................61
3.6.2 Cultural Competence in Public Administration.................62
3.7 Toward Cultural Competence Standards: Where We Stand Today.....63
3.7.1 National Association of Social Workers..............................63
3.7.2 National Center for Cultural Competence........................64
3.7.3 The Tilford Group..............................................................65
3.8 Summary and Conclusion..............................................................66
4 Cultural Competencies.........................................................................69
4.1 Introduction....................................................................................70
4.2 Developing the Foundation Cultural Competencies........................70
4.3 The Foundation Cultural Competencies..........................................73
4.4. Respecting and Understanding Culture...........................................75
4.4.1 Cautions.............................................................................78
4.5 Communicating with Culturally Diverse Employees.......................81
4.6 Creating Common Ground or a Shared Culture.............................83
4.7 Being Adaptable and Flexible..........................................................86
4.8 Inclusiveness as a Way to Create Effective Teams and
Collaboration..................................................................................88
4.9 Summary and Conclusion...............................................................90
PART II: CULTURAL COMPETENCE FOR EXECUTIVES,
MANAGERS, SUPERVISORS, AND EMPLOYEES
5 Experiences from Successful Multicultural and Diversity
Programs..............................................................................................93
5.1 Introduction....................................................................................93
5.2 Cross-Cultural Lessons....................................................................94
5.2.1 Workplace Environment...................................................104
5.3 The Multicultural Leadership Program..........................................108
5.4 Examples of Public Sector Initiatives.............................................110
5.4.1 The City of Seattle s Race and Social Justice Initiative......110
5.4.2 University of Vermont......................................................111
5.5 Learning from the Private Sector and Public Sector Initiatives......113
5.5.1 Learning from the Private Sector......................................113
5.5.2 Learning from the Public Sector.......................................114
5.6 Summary and Conclusion.............................................................115
6 Cultural Competencies for Executives...............................................117
6.1 Introduction..................................................................................117
6.2 Cultural Competencies for Executives...........................................118
6.3 The Political Appointee and Career Civil Servants.........................121
6.3.1 Political Transitions and Their Effects on Managers.........123
6.3.2 Using the Foundation Cultural Competencies to
Bridge the Political and Civil Service Boundaries.............124
6.4 Major Department Heads..............................................................125
6.5 Leveraging Diversity......................................................................125
6.6 Creating the Future by Leveraging Diversity as a Strategic Goal... 127
6.7 Preparing the Organization to Be Culturally Competent:
Shaping the Organizational Culture..............................................131
6.8 Communicating to Inspire Diverse and Multicultural Employees... 137
6.9 Developing and Mentoring Managers to Be Culturally
Competent.....................................................................................137
6.10 Summary and Conclusion.............................................................138
7 Cultural Competencies for Middle Managers and Supervisors..........141
7.1 Introduction..................................................................................141
7.2 Cultural Competencies for Managers and Supervisors..................144
7.3 Developing Culturally Competent Managers................................145
7.4 Mentoring Multicultural Managers...............................................146
7.5 Becoming a Culturally Competent Mentor...................................147
7.6 Mentoring Career Skills.................................................................149
7.6.1 Mentoring on Reputation and Credibility........................151
7.6.2 Mentoring on Relationships as a Way of Creating
Effective Multicultural Teams..........................................153
7.6.3 Visibility...........................................................................154
7.6.4 Conflict Resolution..........................................................156
7.7 Supervisors....................................................................................158
7.7-1 Creating Effective Diverse and Multicultural Teams........161
7.7.2 Working through Touchy Issues.......................................161
7.7.2.1 Performance Issues...........................................161
7.7.2.2 Cross-Cultural Issues........................................161
7.8 Summary and Conclusion.............................................................163
8 Cultural Competencies for Employees...............................................165
8.1 Introduction..................................................................................165
8.2 Cultural Competencies for Employees...........................................166
8.3 Establishing Leadership Cultural Competencies for
Employees.....................................................................................169
8.3.1 Managerial Cultural Competencies and Executive
Core Qualifications..........................................................170
8.3.2 Leading Change...............................................................170
8.3.3 Leading People.................................................................173
8.3.4 Results-Driven Goals........................................................174
8.3.5 Business Acumen..............................................................175
8.3.6 Building Coalitions..........................................................178
8.3.7 OPM Executive Core Qualifications, Technical
Competence, and Cultural Competence...........................179
8.4 Developing a Long-Term Career Plan............................................179
8.5 Creating a Long-Term Career in Diverse and Multicultural
Organizations................................................................................181
8.5-1 Performance.....................................................................182
8.5.2 Reputation and Credibility...............................................184
8.5-3 Developing Relationships.................................................186
8.5-4 Visibility...........................................................................186
8.6 Acquiring Diverse and Multicultural Mentors...............................187
8.7 Creating Relationships with Diverse and Multicultural
Employees.....................................................................................188
8.8 Executive Protocols and Manners..................................................188
8.9 Summary and Conclusion.............................................................190
PART III: BUILDING THE CULTURALLY COMPETENT
ORGANIZATION
9 Establishing the Organizational Cultural Competence
Framework..........................................................................................193
9.1 Introduction..................................................................................193
9.2 The High-Performance Organization............................................196
9.3 How Current and Future Situations Set the Stage for Culturally
Competent Practices......................................................................197
9.4 Reasons for Culturally Competent Policies....................................198
9.5 The Culturally Competent Organization.......................................199
9.6 Defining Diversity.........................................................................199
9.7 Creating Culturally Competent Practices.....................................200
9.8 Creating a Supportive Organizational Climate..............................203
9.9 Summary and Conclusion.............................................................205
10 Human Resource Management and Cultural Competence................207
10.1 Introduction..................................................................................207
10.2 The Evolving Field and Its Inattention to Diversity.......................207
10.3 Managing Diversity......................................................................208
10.4 Obstacles in Diversifying HRM Curricula: A Lack of Teacher
Preparation and Coverage..............................................................209
10.5 Why Is HRM Curricular Reform Needed?...................................211
10.6 Elements of Diversity.....................................................................213
10.7 Creating Culturally Competent Orientation Programs..................218
10.7.1 Defining Diversity and Cultural Diversity........................219
10.8 Cultural Competence Organizational Measures............................223
10.9 Human Resources as the Feedback Loop for Policy
Development.................................................................................225
10.10 Summary and Conclusion............................................................226
11 Using Cultural Competence to Develop International
Collaborations....................................................................................229
11.1 Introduction: Cultural Competence in Context............................229
11.2 Race Theory..................................................................................230
11.3 What s Up with Xenophobia?........................................................233
11.4 The Recent Passage of Arizona s Controversial Bills......................234
11.5 International Collaborations for Public Managers.........................236
11.5.1 Domestic Considerations..................................................237
11.5.2 Developing International Relationships............................238
11.6 Creating International Opportunities............................................239
11.7 Developing International Relationships........................................244
11.7.1 Universities and International Collaborations...................245
11.8 Working through Difficult Issues.................................................246
11.9 Maintaining International Relationships.......................................248
11.10 Summary and Conclusion.............................................................248
PART IV: CASES IN CULTURAL COMPETENCE
12 Cultural Competence in Health Care................................................253
12.1 Introduction..................................................................................254
12.2 The Federal Government s Role in Developing Cultural
Competence in Health Care..........................................................256
12.3 Delivery of Services......................................................................260
12.4 Culturally Competent Health Administration..............................262
12.4.1 Growing Our Own: The Rio Grande Valley s Strategy for
Coping with the Nursing and Allied Health Shortage..........262
12.4.1.1 Case Study Summary.......................................262
12.4.1.2 Case Study Solution..........................................263
12.4.1.3 Case Study Results...........................................263
12.5 Culturally Competent Hospital Administration...........................264
12.5.1 LEADing Organizational Change: Advancing Quality
through Culturally Responsive Care (LEAD)..................264
12.5.1.1 Case Study Summary......................................264
12.5.1.2 Case Study Solution.........................................264
12.5.1.3 Case Study Results...........................................265
12.6 Culturally Competent Human Services Administration................265
12.6.1 The Cultural Competency Initiative, National
Consumer Supporter Technical Assistance Center
(NCSTAC), Mental Health America...............................266
12.6.1.1 Case Study Summary......................................266
12.6.1.2 Case Study Solutions.......................................266
12.6.1.3 Case Study Results...........................................267
12.7 Additional Resources on Cultural Competency in Health Care... 268
12.7.1 California Health Care Safety Net Institute....................268
12.7.2 Cross Cultural Health Care Program..............................268
12.7.3 National Center for Cultural Competence,
Georgetown University Center for Child and Human
Development....................................................................269
12.8 Medical Tourism...........................................................................269
12.9 Summary and Conclusion.............................................................271
13 Cultural Competence in Higher Education.......................................273
13.1 Introduction..................................................................................273
13.2 Reasons for Higher Education Cultural Competency Models.......275
13.3 The Tilford Group Cultural Competence Model..........................280
13.3.1 The Tilford Group s Process Model..................................282
13.3.2 Diversity Competencies....................................................282
13.4 Challenges in Building a Cultural Competency Curriculum.........283
13.5 Overcoming Obstacles to Culturally Competent Faculty.............284
13.6 Cultural Competence for University Administrators....................286
13.7 Summary and Conclusion.............................................................288
14 Resolving Difficult Employee Issues...................................................291
14.1 Introduction..................................................................................291
14.2 Defining the Types of Employee Problems....................................292
14.2.1 Irresolvable Employee-to-Employee Problems...................292
14.2.2 Emerging Context for Cross-Cultural Problems...............293
14.2.3 Start and End with Assistance from the Human
Resource Office................................................................295
14.3 Discovering the Real Problem or Issue...........................................295
14.4 Working through Emotionally Charged Issues.............................300
14.5 Communicating to Resolve Issues.................................................303
14.6 Moving beyond the Issues............................................................306
14.7 Summary and Conclusion.............................................................309
15 The Human Resource Office: The Last Resort....................................313
15.1 Introduction..................................................................................313
15.2 When to Use Human Resources in Troubleshooting Difficult Issues... 315
15.2.1 Traditional Role of the HR Office in Troubleshooting
Difficult Issues..................................................................315
15.2.2 Using Human Resources to Troubleshoot Difficult
Issues in a Culturally Competent Organization................319
15.3 Setting the Stage for Using Human Resources as an Impartial
Mediator........................................................................................321
15.4 Using Human Resources as an Early Warning System..................326
15.5 Establishing a Long-Term Relationship with Human Resources ...330
15.6 Summary and Conclusion.............................................................332
PART V: WHERE DO WE GO FROM HERE?
16 What the Future Holds: More Change...............................................337
16.1 Introduction..................................................................................337
16.2 What Tomorrow Will Look Like..................................................340
16.3 The Changing Face of Organizations...........................................343
16.4 Remaining a Step Ahead..............................................................346
16.5 Culturally Competent Leadership for Tomorrow..........................348
Appendix: Cultural Competence Literature and Legislation......................349
References...................................................................................................365
Index...........................................................................................................381
|
| any_adam_object | 1 |
| author | Borrego, Espiridion Albert 1946- Johnson, Richard Greggory |
| author_GND | (DE-588)1016215347 |
| author_facet | Borrego, Espiridion Albert 1946- Johnson, Richard Greggory |
| author_role | aut aut |
| author_sort | Borrego, Espiridion Albert 1946- |
| author_variant | e a b ea eab r g j rg rgj |
| building | Verbundindex |
| bvnumber | BV040422646 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5549 |
| callnumber-raw | HF5549.5.M5 |
| callnumber-search | HF5549.5.M5 |
| callnumber-sort | HF 45549.5 M5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 305 |
| ctrlnum | (OCoLC)815897390 (DE-599)BVBBV040422646 |
| dewey-full | 658.3008 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3008 |
| dewey-search | 658.3008 |
| dewey-sort | 3658.3008 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02233nam a2200529zc 4500</leader><controlfield tag="001">BV040422646</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20150427 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">120918s2012 xxua||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2011031718</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781439828076</subfield><subfield code="c">hardcover : alk. paper</subfield><subfield code="9">978-1-4398-2807-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1439828075</subfield><subfield code="c">hardcover : alk. paper</subfield><subfield code="9">1-4398-2807-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)815897390</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV040422646</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5549.5.M5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.3008</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 305</subfield><subfield code="0">(DE-625)141851:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Borrego, Espiridion Albert</subfield><subfield code="d">1946-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1016215347</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Cultural competence for public managers</subfield><subfield code="b">managing diversity in today's world</subfield><subfield code="c">Espiridion Borrego ; Richard Greggory Johnson III</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boca Raton, FL</subfield><subfield code="b">CRC Press</subfield><subfield code="c">2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xix, 394 p.</subfield><subfield code="b">ill.</subfield><subfield code="e">1 DVD (12 cm)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references p. 365-379) and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Diversity in the workplace</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Personnel management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Public administration</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Interkulturelles Management</subfield><subfield code="0">(DE-588)4343519-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Interkulturelle Kompetenz</subfield><subfield code="0">(DE-588)4200053-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verwaltung</subfield><subfield code="0">(DE-588)4063317-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationskultur</subfield><subfield code="0">(DE-588)4115463-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Personalpolitik</subfield><subfield code="0">(DE-588)4045269-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Verwaltung</subfield><subfield code="0">(DE-588)4063317-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Interkulturelle Kompetenz</subfield><subfield code="0">(DE-588)4200053-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Organisationskultur</subfield><subfield code="0">(DE-588)4115463-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Interkulturelles Management</subfield><subfield code="0">(DE-588)4343519-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="4"><subfield code="a">Personalpolitik</subfield><subfield code="0">(DE-588)4045269-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Johnson, Richard Greggory</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025275315&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-025275315</subfield></datafield></record></collection> |
| id | DE-604.BV040422646 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:23:43Z |
| institution | BVB |
| isbn | 9781439828076 1439828075 |
| language | English |
| lccn | 2011031718 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025275315 |
| oclc_num | 815897390 |
| open_access_boolean | |
| owner | DE-703 |
| owner_facet | DE-703 |
| physical | xix, 394 p. ill. 1 DVD (12 cm) |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | CRC Press |
| record_format | marc |
| spelling | Borrego, Espiridion Albert 1946- Verfasser (DE-588)1016215347 aut Cultural competence for public managers managing diversity in today's world Espiridion Borrego ; Richard Greggory Johnson III Boca Raton, FL CRC Press 2012 xix, 394 p. ill. 1 DVD (12 cm) txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references p. 365-379) and index Diversity in the workplace Personnel management Public administration Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Interkulturelle Kompetenz (DE-588)4200053-1 gnd rswk-swf Verwaltung (DE-588)4063317-2 gnd rswk-swf Organisationskultur (DE-588)4115463-0 gnd rswk-swf Personalpolitik (DE-588)4045269-4 gnd rswk-swf Verwaltung (DE-588)4063317-2 s Interkulturelle Kompetenz (DE-588)4200053-1 s Organisationskultur (DE-588)4115463-0 s Interkulturelles Management (DE-588)4343519-1 s Personalpolitik (DE-588)4045269-4 s DE-604 Johnson, Richard Greggory Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025275315&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Borrego, Espiridion Albert 1946- Johnson, Richard Greggory Cultural competence for public managers managing diversity in today's world Diversity in the workplace Personnel management Public administration Interkulturelles Management (DE-588)4343519-1 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Verwaltung (DE-588)4063317-2 gnd Organisationskultur (DE-588)4115463-0 gnd Personalpolitik (DE-588)4045269-4 gnd |
| subject_GND | (DE-588)4343519-1 (DE-588)4200053-1 (DE-588)4063317-2 (DE-588)4115463-0 (DE-588)4045269-4 |
| title | Cultural competence for public managers managing diversity in today's world |
| title_auth | Cultural competence for public managers managing diversity in today's world |
| title_exact_search | Cultural competence for public managers managing diversity in today's world |
| title_full | Cultural competence for public managers managing diversity in today's world Espiridion Borrego ; Richard Greggory Johnson III |
| title_fullStr | Cultural competence for public managers managing diversity in today's world Espiridion Borrego ; Richard Greggory Johnson III |
| title_full_unstemmed | Cultural competence for public managers managing diversity in today's world Espiridion Borrego ; Richard Greggory Johnson III |
| title_short | Cultural competence for public managers |
| title_sort | cultural competence for public managers managing diversity in today s world |
| title_sub | managing diversity in today's world |
| topic | Diversity in the workplace Personnel management Public administration Interkulturelles Management (DE-588)4343519-1 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Verwaltung (DE-588)4063317-2 gnd Organisationskultur (DE-588)4115463-0 gnd Personalpolitik (DE-588)4045269-4 gnd |
| topic_facet | Diversity in the workplace Personnel management Public administration Interkulturelles Management Interkulturelle Kompetenz Verwaltung Organisationskultur Personalpolitik |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025275315&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT borregoespiridionalbert culturalcompetenceforpublicmanagersmanagingdiversityintodaysworld AT johnsonrichardgreggory culturalcompetenceforpublicmanagersmanagingdiversityintodaysworld |