Showing 1 - 4 results of 4 for search 'Bitner, Mary J.', query time: 0.02s Refine Results
In addition to media from the THWS, media from other Bavarian libraries are also displayed.
These are marked with the "Interlibrary loan" label and can be ordered by clicking on them.
  1. 1
    Services marketing integrating customer focus across the firm

    Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary J.

    Published 2003
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  2. 2
    Services marketing integrating customer focus across the firm

    Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary J., Gremler, Dwayne D.

    Published 2006
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  3. 3
    Services marketing

    Services marketing by Zeithaml, Valarie A., Bitner, Mary J.

    Published 1996
    Indexes
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  4. 4
    Services marketing integrating customer focus across the firm

    Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary J., Gremler, Dwayne D. 1958-

    Published 2009
    Indexes
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