Management lessons from Mayo Clinic inside one of the world's most admired service organizations von Berry, Leonard L.

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Die Kunst, Kunden zu begeistern neun Erfolgsfaktoren für Service der Extra-Klasse von Berry, Leonard L.

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Qualitätsservice was Ihre Kunden erwarten - was Sie leisten müssen von Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

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Marketing services competing through quality von Berry, Leonard L., Parasuraman, A.

The nature and determinants of customer expectations of service von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Service quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.

Service quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.

Communication and control processes in the delivery of service quality von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Servqual a multiple-item scale for measuring customer perceptions of service quality von Parasuraman, A., Zeithaml, Valarie A., Berry, Leonard L.

Discovering the soul of service the nine drivers of sustainable business success von Berry, Leonard L.

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Der Bravo-Faktor: Leadership in Dienstleistungs-Organisationen*,** (Leadership, Service Leader und Manager, Service-Qualität, Wert von Dienstleistungen) von Berry, Leonard L. 1942-

Service-Marketing von Berry, Leonard L., Parasuraman, A.

Service quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.

Service Quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.

Bankers who sell improving selling effectiveness in banking von Berry, Leonard L., Futrell, Charles M., Bowers, Michael Roy

Marketing for bankers von Berry, Leonard L., Donnelly, James H.

Top-Service im Dienst am Kunden von Berry, Leonard L.

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On great service a framework for action von Berry, Leonard L.

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Marketing services competing through quality von Berry, Leonard L., Parasuraman, A.

Delivering quality service balancing customer perceptions and expectations von Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

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