Management lessons from Mayo Clinic inside one of the world's most admired service organizations von Berry, Leonard L.

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Die Kunst, Kunden zu begeistern neun Erfolgsfaktoren für Service der Extra-Klasse von Berry, Leonard L.

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Qualitätsservice was Ihre Kunden erwarten - was Sie leisten müssen von Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

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Marketing services competing through quality von Berry, Leonard L., Parasuraman, A.

The nature and determinants of customer expectations of service von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Service quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.

Service quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.

African environments and resources von Lewis, Laurence A., Berry, Leonard

Communication and control processes in the delivery of service quality von Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Servqual a multiple-item scale for measuring customer perceptions of service quality von Parasuraman, A., Zeithaml, Valarie A., Berry, Leonard L.

The United Republic of Tanzania von Berry, Leonard, Mascarenhas, Ophelia, Steward, S.

Prison Interviews von BERRY, LEONARD J.

Planned irrigated settlement a study of four villages in Dodoma and Singida regions, Tanzania von Berry, Leonard, Kates, Robert William

Elements of mineralogy von Mason, Brian, Berry, Leonard G.

X-Ray Powder Data for ore minerals: The Peacock atlas the peacock atlas von Berry, Leonard G., Thompson, Robert M.

Discovering the soul of service the nine drivers of sustainable business success von Berry, Leonard L.

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Der Bravo-Faktor: Leadership in Dienstleistungs-Organisationen*,** (Leadership, Service Leader und Manager, Service-Qualität, Wert von Dienstleistungen) von Berry, Leonard L. 1942-

Service-Marketing von Berry, Leonard L., Parasuraman, A.

Service quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.

Service Quality a profit strategy for financial institutions von Berry, Leonard L., Bennett, David R., Brown, Carter W.