Leonard Berry

Leonard L. "Len" Berry (born 1942) is a University Distinguished Professor of Marketing of Mays Business School at Texas A&M University, and a senior fellow at the Institute for Healthcare Improvement. Berry is a past president of the American Marketing Association. He has studied service delivery in healthcare at the Mayo Clinic and in cancer care settings. Berry is Texas A&M's most cited faculty member on Google Scholar, with over 235,000 citations. Provided by Wikipedia
Showing 1 - 20 results of 42 for search 'Berry, Leonard', query time: 0.09s Refine Results
In addition to media from the THWS, media from other Bavarian libraries are also displayed.
These are marked with the "Interlibrary loan" label and can be ordered by clicking on them.
  1. 1
    Management lessons from Mayo Clinic inside one of the world's most admired service organizations

    Management lessons from Mayo Clinic inside one of the world's most admired service organizations by Berry, Leonard L.

    Published 2008
    Indexes
    Book Interlibrary loan Place Request


    Saved in:
  2. 2
    Die Kunst, Kunden zu begeistern neun Erfolgsfaktoren für Service der Extra-Klasse

    Die Kunst, Kunden zu begeistern neun Erfolgsfaktoren für Service der Extra-Klasse by Berry, Leonard L.

    Published 2000
    Indexes
    Book Interlibrary loan Place Request


    Saved in:
  3. 3
    Qualitätsservice was Ihre Kunden erwarten - was Sie leisten müssen

    Qualitätsservice was Ihre Kunden erwarten - was Sie leisten müssen by Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

    Published 1992
    Indexes
    Book Interlibrary loan Place Request


    Saved in:
  4. 4
    Marketing services competing through quality

    Marketing services competing through quality by Berry, Leonard L., Parasuraman, A.

    Published 1991
    Book Interlibrary loan Place Request


    Saved in:
  5. 5
    The nature and determinants of customer expectations of service

    The nature and determinants of customer expectations of service by Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

    Published 1991
    Book Interlibrary loan Place Request


    Saved in:
  6. 6
    Service quality a profit strategy for financial institutions

    Service quality a profit strategy for financial institutions by Berry, Leonard L., Bennett, David R., Brown, Carter W.

    Published 1989
    Book Interlibrary loan Place Request


    Saved in:
  7. 7
    Service quality a profit strategy for financial institutions

    Service quality a profit strategy for financial institutions by Berry, Leonard L., Bennett, David R., Brown, Carter W.

    Published 1989
    Book Interlibrary loan Place Request


    Saved in:
  8. 8
    African environments and resources

    African environments and resources by Lewis, Laurence A., Berry, Leonard

    Published 1988
    Book Interlibrary loan Place Request


    Saved in:
  9. 9
    Communication and control processes in the delivery of service quality

    Communication and control processes in the delivery of service quality by Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

    Published 1987
    Book Interlibrary loan Place Request


    Saved in:
  10. 10
    Servqual a multiple-item scale for measuring customer perceptions of service quality

    Servqual a multiple-item scale for measuring customer perceptions of service quality by Parasuraman, A., Zeithaml, Valarie A., Berry, Leonard L.

    Published 1986
    Book Interlibrary loan Place Request


    Saved in:
  11. 11
    The United Republic of Tanzania

    The United Republic of Tanzania by Berry, Leonard, Mascarenhas, Ophelia, Steward, S.

    Published 1982
    Book Interlibrary loan Place Request


    Saved in:
  12. 12
    Prison Interviews

    Prison Interviews by BERRY, LEONARD J.

    Published 1972
    Book Interlibrary loan Place Request


    Saved in:
  13. 13
    Planned irrigated settlement a study of four villages in Dodoma and Singida regions, Tanzania

    Planned irrigated settlement a study of four villages in Dodoma and Singida regions, Tanzania by Berry, Leonard, Kates, Robert William

    Published 1970
    Book Interlibrary loan Place Request


    Saved in:
  14. 14
    Elements of mineralogy

    Elements of mineralogy by Mason, Brian, Berry, Leonard G.

    Published 1968
    Book Interlibrary loan Place Request


    Saved in:
  15. 15
    X-Ray Powder Data for ore minerals: The Peacock atlas the peacock atlas

    X-Ray Powder Data for ore minerals: The Peacock atlas the peacock atlas by Berry, Leonard G., Thompson, Robert M.

    Published 1962
    Book Interlibrary loan Place Request


    Saved in:
  16. 16
    Top-Service im Dienst am Kunden

    Top-Service im Dienst am Kunden by Berry, Leonard L.

    Published 1996
    Indexes
    Book Interlibrary loan Place Request


    Saved in:
  17. 17
    On great service a framework for action

    On great service a framework for action by Berry, Leonard L.

    Published 1995
    Indexes
    Book Interlibrary loan Place Request


    Saved in:
  18. 18
    Marketing services competing through quality

    Marketing services competing through quality by Berry, Leonard L., Parasuraman, A.

    Published 1991
    Book Interlibrary loan Place Request


    Saved in:
  19. 19
    Delivering quality service balancing customer perceptions and expectations

    Delivering quality service balancing customer perceptions and expectations by Zeithaml, Valarie A., Parasuraman, A., Berry, Leonard L.

    Published 1990
    Indexes
    Book Interlibrary loan Place Request


    Saved in:
  20. 20
    An empirical examination of relationships in an extended service quality model

    An empirical examination of relationships in an extended service quality model by Parasuraman, A., Berry, Leonard L., Zeithaml, Valarie A.

    Published 1990
    Book Interlibrary loan Place Request


    Saved in:

Search Tools: