Showing 1 - 7 results of 7 for search 'Anton, Jon', query time: 0.04s Refine Results
In addition to media from the THWS, media from other Bavarian libraries are also displayed.
These are marked with the "Interlibrary loan" label and can be ordered by clicking on them.
  1. 1
    Call center performance enhancement using simulation and modeling

    Call center performance enhancement using simulation and modeling by Anton, Jon

    Published 1999
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  2. 2
    Customer relationship management making hard decisions with soft numbers

    Customer relationship management making hard decisions with soft numbers by Anton, Jon

    Published 1996
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  3. 3
    How to conduct a call center performance audit: A to Z a guide to self-assessment

    How to conduct a call center performance audit: A to Z a guide to self-assessment by Anton, Jon, Phelps, Dru

    Published 2004
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  4. 4
    Ebusiness customer service "the need for quality assessment"

    Ebusiness customer service "the need for quality assessment" by Anton, Jon, Höck, Michael 1967-

    Published 2001
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  5. 5
    Call center management by the numbers

    Call center management by the numbers by Anton, Jon

    Published 1997
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  6. 6
    Call center benchmarking how good is "good enough"

    Call center benchmarking how good is "good enough" by Anton, Jon

    Published 2000
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  7. 7
    Call center performance enhancement using simulation and modeling

    Call center performance enhancement using simulation and modeling by Anton, Jon, Bapat, Vivek, Hall, Bill

    Published 1999
    Indexes
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