Holdings: Variety-induced complexity in mass customization

Variety-induced complexity in mass customization: concepts and management

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Bibliographic Details
Main Author:	Abdelkafi, Nizar (Author)
Format:	Book
Language:	English
Published:	Berlin <<Erich>> Schmidt 2008
Series:	Operations and technology management 7
Subjects:	Produktdifferenzierung Komplexität Supply Chain Management Mass Customization
Online Access:	Inhaltsverzeichnis Inhaltsverzeichnis
Item Description:	Literaturverz. S. 277 - 302
Physical Description:	XXII, 314 S. graph. Darst. 24 cm, 520 gr.
ISBN:	9783503110223

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adam_text	VARIETY-INDUCED COMPLEXITY IN MASS CUSTOMIZATION CONCEPTS AND MANAGEMENT BY NIZAR ABDELKAFI ERICH SCHMIDT VERLAG ISBN: 978 3 503 11022 3 ISSN: 1863-3390 ALL RIGHTS RESERVED ERICH SCHMIDT VERLAG GMBH & CO., BERLIN 2008 WWW.ESV.INFO THIS PAPER FULFI LLS THE REQUIREMENTS OF THE FRANKFURTER FORDERUNGEN OF DIE DEUTSCHE BIBLIOTHEK AND THE GESELLSCHAFT FUER DAS BUCH CONCERNING THE PAPER PERMANENCE AND MEETS THE TIGHT REGULATIONS OF AMERICAN NATIONAL STANDARD ANSI/NISO Z 39.48-1992 AS WELL AS ISO 9706 PRINTING AND BINDING: HUBERT & CO, GOETTINGEN BIBLIOGRAPHIC INFORMATION PUBLISHED BY DIE DEUTSCHE BIBLIOTHEK DIE DEUTSCHE BIBLIOTHEK LISTS THIS PUBLICATION IN THE DEUTSCHE NATIONALBIBLIOGRAFI E; DETAILED BIBLIOGRAPHIC DATA ARE AVAILABLE IN THE INTERNET AT HTTP://DNB.DDB.DE. FOR FURTHER INFORMATION CONCERNING THIS TITLE PLEASE FOLLOW THIS LINK: ESV.INFO/978 3 503 11022 3 IX TABLE OF CONTENTS FOREWORD......................................................................................................................................... V PREFACE.......................................................................................................................................... VII TABLE OF CONTENTS ..........................................................................................................................IX LIST OF FIGURES.............................................................................................................................XIII LIST OF TABLES.................................................................................................................................XV LIST OF SYMBOLS ......................................................................................................................... XVII LIST OF ABBREVIATIONS..................................................................................................................XXI 1 INTRODUCTION.................................................................. ......................................................... 1 1.1 BACKGROUND AND MOTIVATION ................................................................................................... 1 1.2 RESEARCH OBJECTIVES.................................................................... ............................................ 3 1.3 STRUCTURE OF THE WORK.............................................................................................................. 4 2 MASS CUSTOMIZATION: THEORETICAL BASICS ............................................................................ 7 2.1 MASS CUSTOMIZATION FROM A STRATEGIC PERSPECTIVE.................................................................. 7 2.1.1 COMPETITIVE STRATEGIES .......................................................................................... 7 2.1.1.1 PORTERS GENERIC COMPETITIVE STRATEGIES............................................................... 8 2.1.1.2 HYBRID COMPETITIVE STRATEGIES............................................................................ 10 2.1.2 MASS CUSTOMIZATION AS A HYBRID COMPETITIVE STRATEGY...................................... 14 2.1.2.1 MASS CUSTOMIZATION DEFINITION .......................................................................... 15 2.1.2.2 MASS CUSTOMIZATION: A SIMULTANEOUS OR SEQUENTIAL HYBRID STRATEGY?.............. 18 2.1.3 MASS CUSTOMIZATION APPROACHES........................................................................ 22 2.1.3.1 CLASSIFICATION BY LAMPEL/MINTZBERG (1996) ....................................................... 22 2.1.3.2 CLASSIFICATION BY GILMORE/PINE (1997) ............................................................... 23 2.1.3.3 CLASSIFICATION BY DURAY ET AL. (2000) .................................................................. 24 2.1.3.4 CLASSIFICATION BY PILLER (2000) ............................................................................ 25 2.1.3.5 CLASSIFICATION BY ALFORD ET AL. (2000).................................................................. 26 2.1.3.6 CLASSIFICATION BY MACCARTHY ET AL. (2003) .......................................................... 27 2.1.3.7 CRITICAL ASSESSMENT............................................................................................. 28 2.2 MASS CUSTOMIZATION FROM AN OPERATIONS PERSPECTIVE........................................................... 36 2.2.1 THE LINK BETWEEN COMPETITIVE STRATEGY AND OPERATIONS................................... 37 2.2.2 CRITICAL DECISION AREAS IN OPERATIONS MANAGEMENT FOR MASS CUSTOMIZATION.... 38 TABLE OF CONTENTS X 2.2.2.1 PRODUCT DESIGN.................................................................................................... 39 2.2.2.2 PROCESS DESIGN .................................................................................................... 42 2.2.2.3 MANUFACTURING PLANNING AND CONTROL (MPC)...................................................... 44 2.2.2.4 SUPPLY CHAIN MANAGEMENT................................................................................. 52 2.3 MASS CUSTOMIZATION LIMITATIONS........................................................................................... 53 2.4 SUMMARY ............................................................................................................................... 55 3 VARIETY-INDUCED COMPLEXITY: THEORETICAL FOUNDATIONS AND DEVELOPMENT OF A SUITABLE FRAMEWORK FOR MASS CUSTOMIZATION .......................................................... 57 3.1 VARIETY: THEORETICAL BACKGROUND.......................................................................................... 57 3.1.1 ECONOMICS OF PRODUCT VARIETY ............................................................................ 58 3.1.1.1 ECONOMIC ANALYSIS OF PRODUCT VARIETY AT THE MARKET LEVEL .............................. 58 3.1.1.2 ECONOMIC ANALYSIS OF PRODUCT VARIETY AT THE MANUFACTURING FIRM LEVEL ......... 60 3.1.2 EFFECTS OF PRODUCT VARIETY................................................................................... 61 3.1.2.1 NEGATIVE EFFECTS.................................................................................................. 61 3.1.2.2 POSITIVE EFFECTS ................................................................................................... 65 3.1.3 VARIETY TYPES...................................................................................................... 66 3.1.3.1 EXTERNAL AND INTERNAL VARIETY.............................................................................. 66 3.1.3.2 FIT, TASTE AND FUNCTIONALITY VARIETY ................................................................... 66 3.1.3.3 MUST AND CAN VARIETY ......................................................................................... 68 3.1.3.4 FUNDAMENTAL, INTERMEDIATE, AND PERIPHERAL VARIETY............................................ 68 3.1.3.5 SPATIAL AND GENERATIONAL VARIETY ........................................................................ 68 3.1.3.6 SYNTHESIS OF VARIETY TYPES ................................................................................. 69 3.2 COMPLEXITY BASICS ................................................................................................................ 70 3.2.1 SYSTEM-THEORETICAL BACKGROUND OF COMPLEXITY RESEARCH ................................. 70 3.2.2 COMPLEXITY INTERPRETATIONS AND MEASURES: REVIEW OF STATE-OF-THE-ART ............. 74 3.2.2.1 REVIEW OF SELECTED GENERAL SCIENCE LITERATURE.................................................. 75 3.2.2.2 REVIEW OF SELECTED MANAGEMENT AND ENGINEERING LITERATURE............................ 84 3.3 A COMPREHENSIVE FRAMEWORK TO UNDERSTAND THE VARIETY-INDUCED COMPLEXITY .................. 93 3.3.1 A SYSTEM VIEW OF MASS CUSTOMIZATION ............................................................. 94 3.3.2 VARIETY-INDUCED COMPLEXITY FROM THE INTERNAL COMPANYS PERSPECTIVE............ 98 3.3.2.1 SUHS COMPLEXITY THEORY: AN OVERVIEW ............................................................ 98 3.3.2.2 EXPLORING THE INTERNAL MASS CUSTOMIZATION SYSTEM FROM THE PERSPECTIVE OF SUHS COMPLEXITY THEORY............................................................................. 100 3.3.2.3 DEFINING THE INTERNAL VARIETY-INDUCED COMPLEXITY .......................................... 105 3.3.3 VARIETY-INDUCED COMPLEXITY IN THE SUPPLY CHAIN SYSTEM............................... 107 3.3.3.1 SUPPLY CHAIN COMPLEXITY: A GENERAL VIEW..................................................... 108 3.3.3.2 EXPLAINING VARIETY-INDUCED COMPLEXITY: MASS CUSTOMIZING FIRM * SUPPLIER................................................................... 110 3.3.4 VARIETY-INDUCED COMPLEXITY IN THE CUSTOMER SYSTEM ..................................... 111 TABLE OF CONTENTS XI 3.3.4.1 DESCRIPTION OF A TYPICAL CUSTOMER-CONFIGURATOR INTERACTION PROCESS.............. 112 3.3.4.2 CUSTOMER NEEDS* MODEL FOR MASS CUSTOMIZATION ............................................ 113 3.3.4.3 EXPLAINING THE VARIETY-INDUCED COMPLEXITY USING THE CUSTOMER NEEDS* MODEL.............................................................................. 117 3.4 SUMMARY ............................................................................................................................. 121 4 CONCEPTS FOR THE MANAGEMENT OF VARIETY-INDUCED COMPLEXITY IN MASS CUSTOMIZATION...................................................................................................... 123 4.1 VARIETY AND COMPLEXITY MANAGEMENT: A PRELIMINARY DISCUSSION..................................... 123 4.1.1 TOWARD AN OPTIMAL VARIETY/COMPLEXITY: THE REACTIVE APPROACH.................... 123 4.1.1.1 MAKING COSTS LESS SENSITIVE TO THE LEVEL OF PRODUCT VARIETY.......................... 126 4.1.1.2 INCREASING THE BENEFITS OF A SPECIFIC PRODUCT VARIETY/COMPLEXITY LEVEL................................................................................. 130 4.1.1.3 REDUCING THE EXTENT OF PRODUCT VARIETY AND COMPLEXITY................................. 131 4.1.2 AVOIDING VARIETY AND COMPLEXITY THAT ERODES PROFITABILITY: THE PROACTIVE APPROACH.................................................................................... 132 4.1.3 SOME SELECTED FINDINGS FROM EMPIRICAL RESEARCH ........................................... 133 4.1.4 ASSESSMENT FOR MASS CUSTOMIZATION................................................................. 135 4.2 MANAGEMENT OF THE INTERNAL VARIETY-INDUCED COMPLEXITY ................................................. 139 4.2.1 INTEGRATION OF THE VARIETY MANAGEMENT STRATEGIES FOR AN EFFECTIVE REACTION ON THE VARIETY-INDUCED COMPLEXITY.................................................................. 140 4.2.1.1 PRODUCT-RELATED STRATEGIES................................................................................ 141 4.2.1.1.1 COMPONENT COMMONALITY ................................................................................. 141 4.2.1.1.2 PRODUCT MODULARITY ........................................................................................... 144 4.2.1.1.3 PRODUCT FAMILY PLATFORMS .................................................................................. 149 4.2.1.2 PROCESS-RELATED STRATEGIES ................................................................................ 151 4.2.1.2.1 PROCESS COMMONALITY ....................................................................................... 151 4.2.1.2.2 PROCESS MODULARITY ........................................................................................... 152 4.2.1.2.3 DELAYED DIFFERENTIATION..................................................................................... 154 4.2.1.3 COMPLEXITY-BASED DISCUSSION OF THE RELATIONSHIPS BETWEEN VARIETY MANAGEMENT STRATEGIES ..................................................................................... 157 4.2.1.4 DEVELOPMENT OF A COMPLEXITY-BASED SEQUENCING PROCEDURE FOR THE IMPLEMENTATION OF VARIETY MANAGEMENT STRATEGIES.......................................... 161 4.2.2 DEVELOPMENT OF A KEY METRICS-BASED SYSTEM FOR A PROACTIVE MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY................................................................... 164 4.2.2.1 COMPONENT COMMONALITY KEY METRICS ............................................................ 165 4.2.2.2 PRODUCT MODULARITY KEY METRICS ...................................................................... 175 4.2.2.3 PRODUCT PLATFORM KEY METRICS .......................................................................... 187 4.2.2.4 PROCESS COMMONALITY KEY METRICS................................................................... 190 4.2.2.5 PROCESS MODULARITY KEY METRICS....................................................................... 197 4.2.2.6 DELAYED DIFFERENTIATION KEY METRICS................................................................ 204 4.2.2.7 INTEGRATION OF THE KEY METRICS INTO A COMPREHENSIVE SYSTEM ......................... 205 TABLE OF CONTENTS XII 4.3 MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY FROM THE SUPPLY CHAIN PERSPECTIVE ................................................................................................... 211 4.3.1 DEVELOPMENT OF A TOOL TO SUPPORT THE IDENTIFICATION OF THE ROOTS OF VARIETY-INDUCED COMPLEXITY............................................................................. 212 4.3.1.1 THE ABSOLUTE PERFORMANCE MATRIX.................................................................... 212 4.3.1.2 THE PERFORMANCE VARIABILITY MATRIX................................................................. 213 4.3.1.3 TOTAL MATRIX ...................................................................................................... 214 4.3.2 COPING WITH THE VARIETY-INDUCED COMPLEXITY IN THE SUPPLY CHAIN ................. 218 4.3.2.1 PLACING THE DECOUPLING POINT AT THE RIGHT POSITION IN THE SUPPLY CHAIN ......... 218 4.3.2.2 EFFECTIVE USE OF VARIETY MANAGEMENT STRATEGIES ............................................. 224 4.4 EXCURSUS: VARIETY AND COMPLEXITY MANAGEMENT * THE CASE OF A GERMANY-BASED MEDICAL EQUIPMENT COMPANY........................................................... 228 4.4.1 GENERAL INFORMATION ON THE COMPANY............................................................... 229 4.4.2 VARIETY AND COMPLEXITY MANAGEMENT .............................................................. 230 4.4.3 DISCUSSION ......................................................................................................... 237 4.5 MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY FROM THE CUSTOMERS PERSPECTIVE................................................................................................. 238 4.5.1 WEB-BASED INTERACTION SYSTEMS: RELEVANCE AND STATE-OF-THE-ART.................... 239 4.5.1.1 IMPORTANCE OF WEB-BASED INTERACTION SYSTEMS IN THE MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY .................................................................. 239 4.5.1.2 PRODUCT CONFIGURATION SYSTEMS: STATE-OF-THE-ART............................................. 242 4.5.1.3 THE CONFIGURATORS MORPHOLOGICAL BOX ........................................................... 250 4.5.2 DEVELOPMENT OF A FRAMEWORK FOR GUIDING THE DESIGN OF CUSTOMER-ORIENTED INTERACTION SYSTEMS ........................................................................................... 252 4.5.2.1 BASIC FEATURES OF THE ONLINE INTERACTION SYSTEM .............................................. 254 4.5.2.2 DECISION AID FEATURES OF THE ONLINE INTERACTION SYSTEM.................................. 258 4.5.2.3 ENJOYMENT FEATURES OF THE ONLINE CONFIGURATION SYSTEM ................................ 262 4.5.2.4 POTENTIAL OF THE INTERACTION SYSTEM FEATURES IN REDUCING THE VARIETY-INDUCED COMPLEXITY....................................................................... 263 4.5.2.5 COMPARISON AMONG SELECTED PRODUCT CONFIGURATION SYSTEMS IN THE INTERNET .................................................................................................... 269 4.6 SUMMARY ............................................................................................................................. 271 5 CONCLUSIONS AND DIRECTIONS FOR FUTURE RESEARCH........................................................... 273 REFERENCES .................................................................................................................................... 277 APPENDIX 1 ................................................................................................................................... 303 APPENDIX 2 ................................................................................................................................... 305
adam_txt	VARIETY-INDUCED COMPLEXITY IN MASS CUSTOMIZATION CONCEPTS AND MANAGEMENT BY NIZAR ABDELKAFI ERICH SCHMIDT VERLAG ISBN: 978 3 503 11022 3 ISSN: 1863-3390 ALL RIGHTS RESERVED ERICH SCHMIDT VERLAG GMBH & CO., BERLIN 2008 WWW.ESV.INFO THIS PAPER FULFI LLS THE REQUIREMENTS OF THE FRANKFURTER FORDERUNGEN OF DIE DEUTSCHE BIBLIOTHEK AND THE GESELLSCHAFT FUER DAS BUCH CONCERNING THE PAPER PERMANENCE AND MEETS THE TIGHT REGULATIONS OF AMERICAN NATIONAL STANDARD ANSI/NISO Z 39.48-1992 AS WELL AS ISO 9706 PRINTING AND BINDING: HUBERT & CO, GOETTINGEN BIBLIOGRAPHIC INFORMATION PUBLISHED BY DIE DEUTSCHE BIBLIOTHEK DIE DEUTSCHE BIBLIOTHEK LISTS THIS PUBLICATION IN THE DEUTSCHE NATIONALBIBLIOGRAFI E; DETAILED BIBLIOGRAPHIC DATA ARE AVAILABLE IN THE INTERNET AT HTTP://DNB.DDB.DE. FOR FURTHER INFORMATION CONCERNING THIS TITLE PLEASE FOLLOW THIS LINK: ESV.INFO/978 3 503 11022 3 IX TABLE OF CONTENTS FOREWORD. V PREFACE. VII TABLE OF CONTENTS .IX LIST OF FIGURES.XIII LIST OF TABLES.XV LIST OF SYMBOLS . XVII LIST OF ABBREVIATIONS.XXI 1 INTRODUCTION. . 1 1.1 BACKGROUND AND MOTIVATION . 1 1.2 RESEARCH OBJECTIVES. . 3 1.3 STRUCTURE OF THE WORK. 4 2 MASS CUSTOMIZATION: THEORETICAL BASICS . 7 2.1 MASS CUSTOMIZATION FROM A STRATEGIC PERSPECTIVE. 7 2.1.1 COMPETITIVE STRATEGIES . 7 2.1.1.1 PORTERS GENERIC COMPETITIVE STRATEGIES. 8 2.1.1.2 HYBRID COMPETITIVE STRATEGIES. 10 2.1.2 MASS CUSTOMIZATION AS A HYBRID COMPETITIVE STRATEGY. 14 2.1.2.1 MASS CUSTOMIZATION DEFINITION . 15 2.1.2.2 MASS CUSTOMIZATION: A SIMULTANEOUS OR SEQUENTIAL HYBRID STRATEGY?. 18 2.1.3 MASS CUSTOMIZATION APPROACHES. 22 2.1.3.1 CLASSIFICATION BY LAMPEL/MINTZBERG (1996) . 22 2.1.3.2 CLASSIFICATION BY GILMORE/PINE (1997) . 23 2.1.3.3 CLASSIFICATION BY DURAY ET AL. (2000) . 24 2.1.3.4 CLASSIFICATION BY PILLER (2000) . 25 2.1.3.5 CLASSIFICATION BY ALFORD ET AL. (2000). 26 2.1.3.6 CLASSIFICATION BY MACCARTHY ET AL. (2003) . 27 2.1.3.7 CRITICAL ASSESSMENT. 28 2.2 MASS CUSTOMIZATION FROM AN OPERATIONS PERSPECTIVE. 36 2.2.1 THE LINK BETWEEN COMPETITIVE STRATEGY AND OPERATIONS. 37 2.2.2 CRITICAL DECISION AREAS IN OPERATIONS MANAGEMENT FOR MASS CUSTOMIZATION. 38 TABLE OF CONTENTS X 2.2.2.1 PRODUCT DESIGN. 39 2.2.2.2 PROCESS DESIGN . 42 2.2.2.3 MANUFACTURING PLANNING AND CONTROL (MPC). 44 2.2.2.4 SUPPLY CHAIN MANAGEMENT. 52 2.3 MASS CUSTOMIZATION LIMITATIONS. 53 2.4 SUMMARY . 55 3 VARIETY-INDUCED COMPLEXITY: THEORETICAL FOUNDATIONS AND DEVELOPMENT OF A SUITABLE FRAMEWORK FOR MASS CUSTOMIZATION . 57 3.1 VARIETY: THEORETICAL BACKGROUND. 57 3.1.1 ECONOMICS OF PRODUCT VARIETY . 58 3.1.1.1 ECONOMIC ANALYSIS OF PRODUCT VARIETY AT THE MARKET LEVEL . 58 3.1.1.2 ECONOMIC ANALYSIS OF PRODUCT VARIETY AT THE MANUFACTURING FIRM LEVEL . 60 3.1.2 EFFECTS OF PRODUCT VARIETY. 61 3.1.2.1 NEGATIVE EFFECTS. 61 3.1.2.2 POSITIVE EFFECTS . 65 3.1.3 VARIETY TYPES. 66 3.1.3.1 EXTERNAL AND INTERNAL VARIETY. 66 3.1.3.2 FIT, TASTE AND FUNCTIONALITY VARIETY . 66 3.1.3.3 MUST AND CAN VARIETY . 68 3.1.3.4 FUNDAMENTAL, INTERMEDIATE, AND PERIPHERAL VARIETY. 68 3.1.3.5 SPATIAL AND GENERATIONAL VARIETY . 68 3.1.3.6 SYNTHESIS OF VARIETY TYPES . 69 3.2 COMPLEXITY BASICS . 70 3.2.1 SYSTEM-THEORETICAL BACKGROUND OF COMPLEXITY RESEARCH . 70 3.2.2 COMPLEXITY INTERPRETATIONS AND MEASURES: REVIEW OF STATE-OF-THE-ART . 74 3.2.2.1 REVIEW OF SELECTED GENERAL SCIENCE LITERATURE. 75 3.2.2.2 REVIEW OF SELECTED MANAGEMENT AND ENGINEERING LITERATURE. 84 3.3 A COMPREHENSIVE FRAMEWORK TO UNDERSTAND THE VARIETY-INDUCED COMPLEXITY . 93 3.3.1 A SYSTEM VIEW OF MASS CUSTOMIZATION . 94 3.3.2 VARIETY-INDUCED COMPLEXITY FROM THE INTERNAL COMPANYS PERSPECTIVE. 98 3.3.2.1 SUHS COMPLEXITY THEORY: AN OVERVIEW . 98 3.3.2.2 EXPLORING THE INTERNAL MASS CUSTOMIZATION SYSTEM FROM THE PERSPECTIVE OF SUHS COMPLEXITY THEORY. 100 3.3.2.3 DEFINING THE INTERNAL VARIETY-INDUCED COMPLEXITY . 105 3.3.3 VARIETY-INDUCED COMPLEXITY IN THE SUPPLY CHAIN SYSTEM. 107 3.3.3.1 SUPPLY CHAIN COMPLEXITY: A GENERAL VIEW. 108 3.3.3.2 EXPLAINING VARIETY-INDUCED COMPLEXITY: MASS CUSTOMIZING FIRM * SUPPLIER. 110 3.3.4 VARIETY-INDUCED COMPLEXITY IN THE CUSTOMER SYSTEM . 111 TABLE OF CONTENTS XI 3.3.4.1 DESCRIPTION OF A TYPICAL CUSTOMER-CONFIGURATOR INTERACTION PROCESS. 112 3.3.4.2 CUSTOMER NEEDS* MODEL FOR MASS CUSTOMIZATION . 113 3.3.4.3 EXPLAINING THE VARIETY-INDUCED COMPLEXITY USING THE CUSTOMER NEEDS* MODEL. 117 3.4 SUMMARY . 121 4 CONCEPTS FOR THE MANAGEMENT OF VARIETY-INDUCED COMPLEXITY IN MASS CUSTOMIZATION. 123 4.1 VARIETY AND COMPLEXITY MANAGEMENT: A PRELIMINARY DISCUSSION. 123 4.1.1 TOWARD AN OPTIMAL VARIETY/COMPLEXITY: THE REACTIVE APPROACH. 123 4.1.1.1 MAKING COSTS LESS SENSITIVE TO THE LEVEL OF PRODUCT VARIETY. 126 4.1.1.2 INCREASING THE BENEFITS OF A SPECIFIC PRODUCT VARIETY/COMPLEXITY LEVEL. 130 4.1.1.3 REDUCING THE EXTENT OF PRODUCT VARIETY AND COMPLEXITY. 131 4.1.2 AVOIDING VARIETY AND COMPLEXITY THAT ERODES PROFITABILITY: THE PROACTIVE APPROACH. 132 4.1.3 SOME SELECTED FINDINGS FROM EMPIRICAL RESEARCH . 133 4.1.4 ASSESSMENT FOR MASS CUSTOMIZATION. 135 4.2 MANAGEMENT OF THE INTERNAL VARIETY-INDUCED COMPLEXITY . 139 4.2.1 INTEGRATION OF THE VARIETY MANAGEMENT STRATEGIES FOR AN EFFECTIVE REACTION ON THE VARIETY-INDUCED COMPLEXITY. 140 4.2.1.1 PRODUCT-RELATED STRATEGIES. 141 4.2.1.1.1 COMPONENT COMMONALITY . 141 4.2.1.1.2 PRODUCT MODULARITY . 144 4.2.1.1.3 PRODUCT FAMILY PLATFORMS . 149 4.2.1.2 PROCESS-RELATED STRATEGIES . 151 4.2.1.2.1 PROCESS COMMONALITY . 151 4.2.1.2.2 PROCESS MODULARITY . 152 4.2.1.2.3 DELAYED DIFFERENTIATION. 154 4.2.1.3 COMPLEXITY-BASED DISCUSSION OF THE RELATIONSHIPS BETWEEN VARIETY MANAGEMENT STRATEGIES . 157 4.2.1.4 DEVELOPMENT OF A COMPLEXITY-BASED SEQUENCING PROCEDURE FOR THE IMPLEMENTATION OF VARIETY MANAGEMENT STRATEGIES. 161 4.2.2 DEVELOPMENT OF A KEY METRICS-BASED SYSTEM FOR A PROACTIVE MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY. 164 4.2.2.1 COMPONENT COMMONALITY KEY METRICS . 165 4.2.2.2 PRODUCT MODULARITY KEY METRICS . 175 4.2.2.3 PRODUCT PLATFORM KEY METRICS . 187 4.2.2.4 PROCESS COMMONALITY KEY METRICS. 190 4.2.2.5 PROCESS MODULARITY KEY METRICS. 197 4.2.2.6 DELAYED DIFFERENTIATION KEY METRICS. 204 4.2.2.7 INTEGRATION OF THE KEY METRICS INTO A COMPREHENSIVE SYSTEM . 205 TABLE OF CONTENTS XII 4.3 MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY FROM THE SUPPLY CHAIN PERSPECTIVE . 211 4.3.1 DEVELOPMENT OF A TOOL TO SUPPORT THE IDENTIFICATION OF THE ROOTS OF VARIETY-INDUCED COMPLEXITY. 212 4.3.1.1 THE ABSOLUTE PERFORMANCE MATRIX. 212 4.3.1.2 THE PERFORMANCE VARIABILITY MATRIX. 213 4.3.1.3 TOTAL MATRIX . 214 4.3.2 COPING WITH THE VARIETY-INDUCED COMPLEXITY IN THE SUPPLY CHAIN . 218 4.3.2.1 PLACING THE DECOUPLING POINT AT THE RIGHT POSITION IN THE SUPPLY CHAIN . 218 4.3.2.2 EFFECTIVE USE OF VARIETY MANAGEMENT STRATEGIES . 224 4.4 EXCURSUS: VARIETY AND COMPLEXITY MANAGEMENT * THE CASE OF A GERMANY-BASED MEDICAL EQUIPMENT COMPANY. 228 4.4.1 GENERAL INFORMATION ON THE COMPANY. 229 4.4.2 VARIETY AND COMPLEXITY MANAGEMENT . 230 4.4.3 DISCUSSION . 237 4.5 MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY FROM THE CUSTOMERS PERSPECTIVE. 238 4.5.1 WEB-BASED INTERACTION SYSTEMS: RELEVANCE AND STATE-OF-THE-ART. 239 4.5.1.1 IMPORTANCE OF WEB-BASED INTERACTION SYSTEMS IN THE MANAGEMENT OF THE VARIETY-INDUCED COMPLEXITY . 239 4.5.1.2 PRODUCT CONFIGURATION SYSTEMS: STATE-OF-THE-ART. 242 4.5.1.3 THE CONFIGURATORS MORPHOLOGICAL BOX . 250 4.5.2 DEVELOPMENT OF A FRAMEWORK FOR GUIDING THE DESIGN OF CUSTOMER-ORIENTED INTERACTION SYSTEMS . 252 4.5.2.1 BASIC FEATURES OF THE ONLINE INTERACTION SYSTEM . 254 4.5.2.2 DECISION AID FEATURES OF THE ONLINE INTERACTION SYSTEM. 258 4.5.2.3 ENJOYMENT FEATURES OF THE ONLINE CONFIGURATION SYSTEM . 262 4.5.2.4 POTENTIAL OF THE INTERACTION SYSTEM FEATURES IN REDUCING THE VARIETY-INDUCED COMPLEXITY. 263 4.5.2.5 COMPARISON AMONG SELECTED PRODUCT CONFIGURATION SYSTEMS IN THE INTERNET . 269 4.6 SUMMARY . 271 5 CONCLUSIONS AND DIRECTIONS FOR FUTURE RESEARCH. 273 REFERENCES . 277 APPENDIX 1 . 303 APPENDIX 2 . 305
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author	Abdelkafi, Nizar
author_facet	Abdelkafi, Nizar
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dewey-sort	3658.53
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
discipline_str_mv	Wirtschaftswissenschaften
format	Book
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id	DE-604.BV023411388
illustrated	Illustrated
index_date	2024-07-02T21:27:43Z
indexdate	2025-02-20T06:38:42Z
institution	BVB
isbn	9783503110223
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-016593995
oclc_num	244019613
open_access_boolean
owner	DE-12 DE-945 DE-2070s DE-862 DE-BY-FWS DE-M347
owner_facet	DE-12 DE-945 DE-2070s DE-862 DE-BY-FWS DE-M347
physical	XXII, 314 S. graph. Darst. 24 cm, 520 gr.
publishDate	2008
publishDateSearch	2008
publishDateSort	2008
publisher	<<Erich>> Schmidt
record_format	marc
series	Operations and technology management
series2	Operations and technology management
spellingShingle	Abdelkafi, Nizar Variety-induced complexity in mass customization concepts and management Operations and technology management Produktdifferenzierung (DE-588)4126360-1 gnd Komplexität (DE-588)4135369-9 gnd Supply Chain Management (DE-588)4684051-5 gnd Mass Customization (DE-588)4460479-8 gnd
subject_GND	(DE-588)4126360-1 (DE-588)4135369-9 (DE-588)4684051-5 (DE-588)4460479-8
title	Variety-induced complexity in mass customization concepts and management
title_alt	Variety induced complexity in mass customization
title_auth	Variety-induced complexity in mass customization concepts and management
title_exact_search	Variety-induced complexity in mass customization concepts and management
title_exact_search_txtP	Variety-induced complexity in mass customization concepts and management
title_full	Variety-induced complexity in mass customization concepts and management by Nizar Abdelkafi
title_fullStr	Variety-induced complexity in mass customization concepts and management by Nizar Abdelkafi
title_full_unstemmed	Variety-induced complexity in mass customization concepts and management by Nizar Abdelkafi
title_short	Variety-induced complexity in mass customization
title_sort	variety induced complexity in mass customization concepts and management
title_sub	concepts and management
topic	Produktdifferenzierung (DE-588)4126360-1 gnd Komplexität (DE-588)4135369-9 gnd Supply Chain Management (DE-588)4684051-5 gnd Mass Customization (DE-588)4460479-8 gnd
topic_facet	Produktdifferenzierung Komplexität Supply Chain Management Mass Customization
url	http://d-nb.info/988290472/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016593995&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
volume_link	(DE-604)BV021780920
work_keys_str_mv	AT abdelkafinizar varietyinducedcomplexityinmasscustomizationconceptsandmanagement AT abdelkafinizar varietyinducedcomplexityinmasscustomization

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